Lead Service Technician

ZipRecruiter; Watertown (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated diesel service technicians to join their dynamic team. This role offers the opportunity to work with cutting-edge construction and agricultural equipment while fostering a collaborative and supportive work environment. The ideal candidates will have a strong mechanical background, including expertise in hydraulic and electrical systems, and a passion for customer service. With a commitment to employee growth and development, this company provides a comprehensive benefits package, ensuring that team members are well-supported in their professional journeys. If you're eager to advance your career in a rewarding setting, this position is perfect for you.

Benefits

Generous retirement plan

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

401(K) Plan

Employee Assistance Program (EAP)

Educational assistance

Voluntary Benefit options

Qualifications

• Minimum 3 years mechanical experience with Caterpillar and AGCO.
• Strong knowledge of mechanical, hydraulic, and electrical systems.

Responsibilities

• Troubleshoots & repairs all aspects of product lines.
• Maintains a clean and organized workplace.
• Assists with scheduling work in the shop and field.

Skills

Mechanical experience

Hydraulic system knowledge

Electrical system knowledge

Communication skills

Problem-solving skills

Education

Technical degree in mechanical field

Equivalent combination of experience and training

Tools

Trade specific tooling

DBS system

BMTS system

SIS system

Job description

Job Description

Overview:

We are looking for self-motivated, hardworking, team-oriented, customer-driven diesel service technicians to join our growing service team throughout our three-state region. If you have a passion for working with construction, agriculture or power equipment in a team environment, and are eager to continue learning throughout your career, you will be right at home at Butler.

The future of our business is dependent upon developing the capabilities of individuals who live our company mission, demonstrate our values and are hungry to grow their careers. Learn more about becoming a Butler Tech by clicking here.

($1.50 pay differential)

Job Responsibilities:

1. Assists with scheduling work in the shop and field.
2. Troubleshoots & repairs all aspects of our product lines.
3. Will be expected to charge out a large percentage of their time to revenue work orders.
4. Immediately addresses any safety-related issues in the shop.
5. Assists with contamination control procedures to make sure proper steps are being followed.
6. Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
7. Maintains a clean and organized workplace, orderly flow through the shop.
8. Handles special projects as needed/requested by Service Advisors or Service Manager.
9. Assists with receiving and delivery of equipment in and out of our yard as needed.
10. Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
11. Works closely with trainees and technicians.
12. Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed.
13. Makes final inspection on all work leaving the service department.
14. Ability to work without supervision.
15. Develops and enhances working relationships with customers and associates.
16. Understands the complete process of the service department.
17. After hour’s field service, at times, may be required.
18. Carries after hour’s emergency phone as needed.
19. Other duties as assigned.

Qualifications:

1. Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
2. Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line).
3. This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
4. All applicants should be familiar with time requirements to perform specific jobs.
5. Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
6. Consistently achieve set flat rates on work orders.
7. Possess strong communication and listening skills, as well as strong problem-solving skills.
8. Leadership training but not required.
9. Ability to work well within a team environment.
10. Ability to work with Ag, Truck and Heavy equipment customers.
11. Individual must meet driver insurability standards.

Trade specific tooling required.

Must have valid work authorization and be able to work in the U.S. without company sponsorship.

As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana and Nebraska. If you desire to grow a career with our team, here are some things we offer in our full benefits package:

• Generous retirement plan with 8% guaranteed by the company each year once eligibility is met, with no minimum required contributions out of your pocket
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Coverage – 60% of base pay
• Maternity and Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Minorities/Vet

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