Lead Service Technician

Hobart Food Equipment and Service; Nashville (TN); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Service Technician to join their dedicated team. This role requires an expert-level understanding of commercial food equipment installation and maintenance, with a strong focus on customer satisfaction. You will be responsible for troubleshooting, providing guidance to junior technicians, and ensuring safety standards are upheld. With a commitment to excellence and community service, this position offers a dynamic work environment with competitive pay and benefits. If you thrive in a hands-on role and enjoy mentoring others, this opportunity is perfect for you.

Benefits

Competitive pay

Benefits

Training

Company vehicle

Safety-focused environment

Qualifications

• 7+ years of food equipment service experience or 4+ years of HVACR experience.
• Industry certification is highly desirable.

Responsibilities

• Install, maintain, troubleshoot, and repair commercial food equipment.
• Support safety procedures and promote additional services.

Skills

Mechanical aptitude

Customer service

Problem-solving

Safety awareness

Education

High school diploma or GED

Industry certification

Tools

Hand tools

Service manuals

Job description

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Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.

Job Description

The Lead Service Technician interfaces with customers regarding technical aspects of Hobart Service’s services. The Lead Service Technician is at an expert, lead skill level demonstrating proficiency and working knowledge of installation and service-related functions. Provides troubleshooting and problem resolution over the phone, assists with product updates, relays customer feedback, and ensures customer satisfaction. Provides guidance and training to non-technical staff and possesses thorough technical knowledge of assigned products.

Essential Duties and Responsibilities

• Install, maintain, troubleshoot, and repair commercial food equipment.
• Support safety procedures outlined in Hobart Service manuals.
• Support organizational financial objectives through excellent customer relations.
• Maintain current knowledge of industry and equipment.
• Communicate with customers and promote additional services.
• Support and mentor junior technicians.
• Responsible for basic vehicle maintenance and adherence to safety policies.

Qualifications

High school diploma or GED with 7+ years of food equipment service experience or 4+ years of HVACR experience. Industry certification is highly desirable.

Knowledge and Skills

• Mechanical aptitude and proficiency with tools and manuals.
• Excellent customer service and communication skills.
• Strong problem-solving skills and safety awareness.

Additional Information

Physical demands include lifting up to 75 lbs, climbing, extensive walking and driving, and operating machinery. Work environment involves travel up to 50%, exposure to various conditions, and flexible hours including nights and weekends.

Why work for us? Competitive pay, benefits, training, company vehicle, and a safety-focused environment.

Hobart Service is an equal opportunity employer committed to diversity and safety. Accommodations available for individuals with disabilities upon request.