Lead Service Receptionist - Customer Experience & Growth

Holler INFINITI Columbia; Columbia (SC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Job summary

Holler INFINITI Columbia is seeking a Lead Receptionist to join our Service Department. This role requires a dependable, organized, and customer-focused professional who can provide an exceptional experience to our customers while supporting the daily operations of the service team.

The ideal candidate will bring excellent customer service and phone etiquette skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

Qualifications

• 2+ years of office or automotive dealership experience.
• Excellent customer service and communication skills.
• Strong multitasking and organizational abilities.
• Reliable, team-oriented, and able to work in a fast-paced environment.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Answer and direct incoming phone calls professionally and efficiently.
• Schedule and manage customer service appointments.
• Answer basic customer questions and provide general service information.
• Handle cashiering and customer transactions.
• Assist with filing, paperwork, and administrative duties.
• Support Service Advisors and other department staff as needed.
• Help maintain an organized and efficient service department.
• Provide welcoming, professional experience for every customer.
• Any other task assigned by management.

Skills

Office experience

Customer service

Multitasking

Organizational skills

Valid driver's license

Job description

Holler INFINITI Columbia is seeking a Lead Receptionist to join our Service Department. This role requires a dependable, organized, and customer-focused professional who can provide an exceptional experience to our customers while supporting the daily operations of the service team.

The ideal candidate will bring excellent customer service and phone etiquette skills, strong communication abilities, and the ability to multitask in a fast-paced environment.