Lead/Service Now Developer – Sr | Globanus

Globanus; Washington (District of Columbia); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Globanus in Washington, DC is searching for a ServiceNow Developer responsible for designing and delivering technical solutions within the ServiceNow environment. Candidates should have 6+ years of development experience and strong knowledge of IT Service Management processes.

This position requires excellent communication skills, as well as the ability to carry out various application development and integration tasks. The role is on-site 2 days per week and requires obtaining Public Trust Clearance.

Qualifications

• Bachelor’s degree and eight years of experience or a Master's with six years of experience.
• 6+ years of ServiceNow development skills.
• Experience in an enterprise-level environment.

Responsibilities

• Develop and configure new application modules and workflows within ServiceNow.
• Provide software configuration, customization, and integration.
• Work with IT stakeholders to understand requirements.

Skills

ServiceNow development

ITSM processes

Integration skills

Communication skills

Software engineering

Education

Bachelor's degree

Master's degree

Tools

Git

ServiceNow

Job description

2 days per week on-site in Washington, DC

Able to obtain Public Trust Clearance

Job Description

We are looking for a ServiceNow Developer to join our team in Washington, DC. The ServiceNow Developer’s primary responsibilities include providing the design and delivery of technical solutions and custom application development within the ServiceNow environment. Candidate must have a strong understanding of software engineering and ServiceNow’s IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important for this individual to be successful!

This role requires on site work in Washington, D.C. 2 days per week.

Primary Responsibilities

• Developing, designing, configuring and rolling out new application modules, workflows and catalog requests.
• Designing and delivering technical solutions that are developed on the ServiceNow platform for all internal employees.
• Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations.
• Create integrations and process automation using API and data integration processes between ServiceNow and other services.
• Create and maintain Service Catalog Items and Knowledge Bases.
• Work with IT Service Management Team and other key client stakeholders within IT and the Business.
• Understand business requirements for ServiceNow – Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies – Participate in sizing the application for future growth and scalability.
• Perform technical configurations, application maintenance and house-keeping activities.
• Design security of the application, and own data security function.
• Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues.
• Find opportunities to improve the platform.
• Understand the large scale thinking and apply the same for designing solutions.

Qualifications

Required Skills and Education:

• Bachelor’s and eight (8) years or more experience; Masters and six (6) years or more experience; or subsequent work experience.
• 6+ years of ServiceNow development skills with 6+ years of experience in an enterprise-level environment.
• Experience supporting the customization, administration, and configuration of the ServiceNow tool.
• Experience with Service Catalog and Service Portal within ServiceNow.
• Experience with the Tokyo release or later.
• Functional knowledge of ITSM processes and CMDB in ServiceNow.
• Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
• Prior experience integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
• Ability to plan resource requirements from high level specifications.
• Strong communications skills and the ability to explain complex concepts in plain language.
• Proficient understanding of code versioning tools such as Git / Serena / SVN.
• Must be able to obtain a Public Trust Clearance.