Lead Service Manager: Train Teams, Deliver Excellence

Rollins, Inc.; Harrisonburg (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Gas card

iPhone and iPad

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off

Job summary

Rollins, Inc. is seeking a Service Manager in the United States to lead a high‑performing service operation. You will train and develop Orkin Pros, balance technical knowledge with empathy, and drive customer satisfaction that translates into revenue growth.

A company vehicle and competitive pay are included to support your leadership role. You’ll guide teams, manage field operations, and collaborate on community service projects while upholding safety, integrity, and innovation as core values.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain the appropriate pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with our great clients.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide the world’s best service, prioritizing safety.
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent on the service team.
• Train and develop Orkin Pros through hands‑on management.
• Lead training meetings.
• Oversee our Orkin Pro Ride‑A‑Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time.
• Champion innovation by supporting the team in adopting new products, services and technology.
• Monitor scheduling, routing and inventory to drive efficiencies and productivity.

Education

High School Diploma or equivalent

Job description

Rollins, Inc. is seeking a Service Manager in the United States to lead a high‑performing service operation. You will train and develop Orkin Pros, balance technical knowledge with empathy, and drive customer satisfaction that translates into revenue growth.

A company vehicle and competitive pay are included to support your leadership role. You’ll guide teams, manage field operations, and collaborate on community service projects while upholding safety, integrity, and innovation as core values.