Service Manager Trainee: Lead, Train & Grow

Orkin; Battle Creek (MI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Company vehicle with gas card

Annual salary starting at $65k

Company provided iPhone and iPad

Comprehensive benefits package

401(k) plan with company match

Paid vacation, holidays, and sick time

Employee discounts

Job summary

Orkin is hiring a Service Manager in the United States to lead a high‑performing service operation and develop our Orkin Pros. You will blend technical pest knowledge with strong leadership to deliver outstanding customer service, train staff, and engage in community initiatives.

The role emphasizes safety, integrity, and professionalism while driving growth and high customer satisfaction across service areas.

Qualifications

• Sales experience preferred
• High School Diploma or equivalent required
• Valid driver’s licence required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with our great clients

Responsibilities

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world’s best service, prioritizing safety
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers
• Assist with recruiting top talent on the service team
• Train and develop Orkin Pros through hands‑on management
• Lead training meetings
• Oversee our Orkin Pro Ride‑A‑Long program
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
• Champion innovation by supporting the team in adopting new products, services and technology
• Monitor scheduling, routing and inventory to drive efficiencies and productivity

Skills

Sales experience

Leadership

Customer service

Education

High School Diploma or equivalent

Job description

Orkin is hiring a Service Manager in the United States to lead a high‑performing service operation and develop our Orkin Pros. You will blend technical pest knowledge with strong leadership to deliver outstanding customer service, train staff, and engage in community initiatives.

The role emphasizes safety, integrity, and professionalism while driving growth and high customer satisfaction across service areas.