Lead Service Manager - Material Handling Equipment

Wiese Usa, Inc.; Tuscumbia (AL); On-site; USD 85,000 - 110,000; Full time

Job summary

Wiese USA, Inc. is seeking an experienced Service Manager to lead a large CAT equipment service department in Alabama. You will guide daily operations, develop a high-performing team of technicians, and drive customer service excellence while maximizing profitability.

The role requires strong leadership, safety focus, and collaboration with parts, sales, and rental teams to deliver coordinated service solutions. A commitment to accountability and continuous improvement is essential.

Qualifications

• 4+ years in service management or closely related field.
• Experience leading technicians and service staff.
• Proven ability to manage budgets and productivity.

Responsibilities

• Lead service department operations and daily workflows.
• Develop and coach service team; ensure safety and quality.
• collaborate with parts, sales, and rentals for service delivery.
• Monitor KPIs: labor, productivity, profitability, and customer satisfaction.

Skills

Service management

Team leadership

Budget management

Safety compliance

Customer relations

Operational excellence

Problem solving

Communication

Team development

MS Office

Tools

Microsoft Office

Service management software

Job description

Wiese USA, Inc. is seeking an experienced Service Manager to lead a large CAT equipment service department in Alabama. You will guide daily operations, develop a high-performing team of technicians, and drive customer service excellence while maximizing profitability.

The role requires strong leadership, safety focus, and collaboration with parts, sales, and rental teams to deliver coordinated service solutions. A commitment to accountability and continuous improvement is essential.