Service Manager – Material Handling Equipment

Wiese Usa, Inc.; Baltimore (MD); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Wiese USA is seeking an experienced Service Manager to lead our service department at a large material handling equipment dealership in Baltimore. You will oversee daily operations, manage a team of service technicians, and partner with parts, sales and rental to deliver exceptional customer service and profitable results.

The ideal candidate will have 4+ years of service management experience, strong leadership and communication skills, a focus on safety, and the ability to develop people while

Qualifikationen

• 4+ years of service management experience in material handling or related industries.
• Experience leading a team of technicians or service professionals.
• Strong understanding of service operations, technician productivity, labor utilization, and departmental financial performance.
• Ability to manage budgets, monitor performance metrics, and drive profitability.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Strong customer service orientation with the ability to build and maintain long-term business relationships.
• Ability to manage competing priorities in a fast-paced, customer-focused environment.
• Proficiency with business systems, service management software, and Microsoft Office.
• Commitment to workplace safety and Team Members development.

Aufgaben

• Provide leadership, direction, and support to all Team Members of your branch.
• Recruit, train, coach, and develop service Team Members while building a strong, engaged, and accountable team.
• Work closely with parts, sales, rental, and other departments to ensure a coordinated approach to serving customers.
• Promote a culture of continuous improvement, teamwork, a high quality results with exceptional customer service.
• Champion a strong safety culture by making Team Member’s safety a top priority in all service operations.
• Ensure technicians follow established safety procedures when servicing, repairing, and maintaining material handling equipment.
• Conduct regular safety meetings, inspections, and reviews to identify potential hazards and prevent workplace injuries.
• Maintain compliance with OSHA requirements, company safety policies, and applicable industry standards.
• Oversee daily service operations, including scheduling, dispatching, work order management, and technician productivity.
• Monitor key performance indicators, including labor sales, technician efficiency, productivity, work order performance, and departmental profitability.
• Manage department expenses, labor costs, and operational budgets.
• Identify opportunities to grow service revenue through customer relationships, preventative maintenance programs, and expanded service offerings.
• Ensure customers receive timely, professional, and high-quality service while maintaining strong customer relationships.
• Resolve customer concerns and service-related issues in a timely and professional manner.

Kenntnisse

Leadership

Operations management

Budget management

Customer service

Safety compliance

Team development

Microsoft Office

Service management software

Communication

Problem solving

Tools

Microsoft Office

Service management software

Jobbeschreibung

Wiese USA is seeking an experienced Service Manager to lead our service department at a large material handling equipment dealership in Baltimore. You will oversee daily operations, manage a team of service technicians, and partner with parts, sales and rental to deliver exceptional customer service and profitable results.

The ideal candidate will have 4+ years of service management experience, strong leadership and communication skills, a focus on safety, and the ability to develop people while