Systems Administrator (Windows)

UICGS / Bowhead Family of Companies; Dahlgren (VA); On-site; USD 75,000 - 80,000; Full time

Job summary

Bowhead seeks a Systems Administrator (Windows) to provide user support and IT services for a DoD research program at NSWCDD in Dahlgren, VA.

The role covers installation, configuration, troubleshooting, and patch management across Windows 11 workstations, Office 365, and site tools; coordination with the IT Help Desk via ServiceNow; and collaboration with the ISSO for system accreditation.

Qualifications

• 3+ years of professional experience in systems administration.
• Strong troubleshooting and analytical/problem-solving skills.
• Ability to work in a DoD environment with Security+ type certification.

Responsibilities

• Answer questions about Windows 11 installations, configurations, and usage.
• Diagnose issues and implement fixes for hardware, software, and network problems.
• Support Windows OS, Office 365, and engineering tools used by researchers.
• Coordinate with IT Help Desk via ServiceNow for incidents and changes.
• Assist with IAV/Patch installation and system upgrades.
• Work with ISSO on system accreditation and security compliance.

Skills

Troubleshooting

Active Directory

LAN/WAN

Security+

Education

Bachelor's degree preferred

DoD 8570/8140 Security+ CE

Tools

ACAS

ServiceNow

Job description

Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

The Systems Administrator will be responsible for:

• Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 11 Computers.


• Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.


• Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.


• Proficient with ACAS.


• Provide hardware support for PCs, printers, scanners, Common Access Cards (CAC), etc.


• Software support includes but not limited to Windows operating systems, Microsoft Office 365, and various specialty engineering and scientific development software/tools.


• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).


• Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using ServiceNow.


• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.


• Maintain and develop IT related procedures required to support the organization.


• Support also includes working with the organization’s Information System Security Officer (ISSO) for achieving system accreditation.


• Provide recommendations for future IT needs of the organization.


• Maintain data files and monitors system configuration to ensure data integrity.


• Assist in the preparation of a monthly progress and status report.


• Ability to pass DISA’s ACAS training course.


• Three (3+) or more years of professional experience.


• High School Diploma required. BA/BS degree preferred


• Demonstrates strong troubleshooting skills along with strong analytical and problem-solving skills.


• Must have the ability to multi-task and assist others to resolve IT related issues is essential.


• Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.


• Requires a strong understanding of current Microsoft supported Windows operating systems.


• An understanding of Linux operating systems is desirable; but not required.


• Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.


• DoD Directive 8570/8140 Information Assurance Technical Level II certification required (i.e., Security+ ce, GSEC, SSCP, or CCNA-Security).


• Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.


• A working knowledge of Windows Active Directory is required.


• A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF).

Targeted salary range is $75,000 to $80,000 annually based on qualifications and experience.

Physical Demands:

• Must be able to lift up to 10-25 pounds or more


• Must be able to stand and walk for prolonged amounts of time


• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Top Secret level. US Citizenship is a requirement for Top Secret clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.