Lead Server Supervisor - Hawaii Guest Experience Leader

Highgate Hotels, LP; Honolulu (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-m

Job summary

Highgate Hotels in Honolulu, HI seeks a Lead Server Supervisor for our Kalia Theater Waikiki Luau site under construction. The role oversees the Server team, trains staff, and leads service excellence with upselling and guest engagement. Must manage shifts, adhere to liquor laws, and maintain high standards.

The position is full-time, hourly, with a comprehensive benefits package and opportunities for leadership development in a premier hospitality environment.

Qualifications

• High school diploma or equivalent required; hotel/restaurant/ resort experience preferred.
• Must be of legal age to serve alcoholic beverages in accordance with state laws.
• Minimum three years of high-volume restaurant, bar, or resort F&B experience.
• Previous lead, trainer, or supervisory experience preferred.
• Strong leadership, coaching, and team development skills.
• Excellent guest service standards, POS system knowledge, and cash-handling procedures.

Responsibilities

• Provide shift leadership and direction to Servers and support staff.
• Lead by example through exceptional guest engagement and service delivery.
• Assist management with training and onboarding new associates.
• Coach associates on guest service, sales techniques, and operational procedures.
• Maintain a friendly, professional demeanor and ensure safety and standards.
• Promote specials, upsell menu offerings, and monitor service levels.
• Complete opening/closing checklists and ensure proper side work.
• Ensure guest satisfaction and resolve concerns with management as needed.

Skills

Guest service

Leadership

Coaching

Team development

Communication

POS systems

Cash handling

Multitasking

Training

Education

High school diploma

Tools

POS System

Job description

Highgate Hotels in Honolulu, HI seeks a Lead Server Supervisor for our Kalia Theater Waikiki Luau site under construction. The role oversees the Server team, trains staff, and leads service excellence with upselling and guest engagement. Must manage shifts, adhere to liquor laws, and maintain high standards.

The position is full-time, hourly, with a comprehensive benefits package and opportunities for leadership development in a premier hospitality environment.