Kalia Theater (new Waikiki Luau site under construction) Server

Highgate Hotels, LP; Honolulu (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Job summary

Highgate Hotels is seeking a friendly and professional Server for the Kalia Theater at our Waikiki site in Honolulu. The role involves setting up and serving food and beverages at banquets and events, following hotel standards.

You will read Event Orders, know menus, and ensure guest satisfaction while handling money and maintaining clean banquet spaces. This full-time hourly position offers benefits and opportunities within a global hospitality company.

Qualifications

• High School diploma or equivalent; hotel/related-field experience preferred.
• Flexible; long hours may be required.
• Able to exert up to 50 pounds occasionally and 20 pounds frequently.
• Ability to stand during the shift.
• Effective listening, understanding, and clarifying guest concerns.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach guests and employees in a friendly, courteous, service-oriented manner.
• Solve problems and show initiative.

Responsibilities

• Set up and serve food and beverages at functions per hotel standards.
• Read Event Order and know the function menu.
• Serve guests in a friendly, courteous, professional manner.
• Respond to guest problems and communicate with management as needed.
• Set tables according to hotel standards.
• Maintain banquet storeroom neatly stocked.
• Clean banquet space after functions and restock equipment.
• Prepare restaurant/room per EO and meal functions.
• Follow money handling procedures when serving.
• Know menu items and provide accurate descriptions.
• Ensure guest satisfaction.
• Perform other duties as requested by management.

Skills

Listening skills

Multitasking

Stand long shifts

Initiative

Customer service

Flexibility

Weight handling

Education

High School diploma or equivalent

Job description

Kalia Theater (new Waikiki Luau site under construction) Server

Requisition ID: 2026-84320

Category: Banquets

Job Location: US-HI-Honolulu

Property: Hawaii Growth - Honolulu

Compensation Minimum: USD $18.00/Hr.

Compensation Maximum: USD $18.00/Hr.

Pay Class: Full Time

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

US-HI-Honolulu

Overview

The Server at Kalia Theater is responsible for the set-up and serving of food and beverages to guests at all functions, according to the hotel standards.

Responsibilities

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Event Order (EO) and be familiar with the menu of the assigned function.
• Served guests according to the hotel's standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
• Set all tables according to hotel standards.
• Maintain the restaurant/banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clean‑up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re‑stocked properly.
• Prepare restaurant/room according to EO and the various meal functions.
• Follow all money handling procedures when serving the guest.
• Know the menu items for each function served and able to give accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.

Benefits

• Medical insurance, dental insurance, vision insurance, life insurance, short‑term and long‑term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part‑time positions

Posting Date

This job opening was posted on October 20, 2026 and will remain open for at least 60 days.