Lead Server - Mansion Lounge

Silverado-Resort; Napa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Silverado Resort in Napa, CA is seeking a Lead Mansion Lounge Server to provide exceptional guest service, manage wine organization, and assist with training new team members. The role focuses on delivering attentive, courteous service and driving guest satisfaction.

The successful candidate will upsell food and drinks, handle cashiering duties, and participate in opening/closing procedures. Prior server experience and required California certifications are essential.

Qualifications

• Previous experience as a server.
• California laws require Responsible Beverage Service and Food Handlers Certification.
• Must be 18 years of age or older.

Responsibilities

• Provide high-quality service to guests/members in an attentive, courteous, and efficient manner.
• Train new team members per Silverado standards.
• Upsell food, beverage and promotional items to guests/members.
• Receive and deliver food and beverage orders and collect payment.
• Maintain wine organization and serve guests with all food and beverage requirements.

Skills

Server experience

Customer service

Education

Food Handlers Certification (California)

Responsible Beverage Service Certification

Tools

POS system

Job description

SALARY RANGE - This position pays Minimum Wage $17.90/hour, plus Gratuity and tips. The Lead Mansion Lounge Server is responsible for providing the highest quality of service to guests/members in an attentive, courteous, and efficient manner. The role will assist the Management with training new team members, driving customer service scores and maintaining wine organization.

Essential Functions

• Must adhere to the company's Service culture - 4 Keys to creating guests for
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Train new team members in accordance with Silverado
• Maintain fridge and wine
• Be familiar with the organization of the Restaurant both indoor and
• Have a thorough knowledge of menus and current
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient
• Pre-bus all tables removing soiled dishes after each
• Be familiar with the operation of the O.S system.
• Perform cashiering functions by closing checks and preparing end of shift
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and
• Breakdown trays of soiled dishes and linen in the designated
• Answer the telephone according to
• Consistently upsell food, beverage and promotional items to guests/members
• Receive and deliver food and beverage orders and collect
• Ensure overall guest
• Abide by all resort policies and safety
• Perform other duties as requested by

Qualifications

• Previous experience as a server is a
• In compliance with California laws, Responsible Beverage Service and Food Handlers Certification are required.
• Must be 18 years of age or

Working Conditions and Schedule

• Long hours sometimes
• Medium work - Exerting up to 30 pounds of force occasionally, and/or 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to stand and work for extended periods of time during customary service
• Must be able to bend, stoop or reach as needed

SVR Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.