Host person

Martin Resorts, Inc.; Napa (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

SVR Management II LLC is seeking a Host in Napa, CA to greet and seat guests, assist servers, and support services across resort outlets. Knowledge of menus, current specials, and reservations is required to ensure a smooth dining experience.

The position emphasizes hospitality, timely guest service, and adherence to all safety and service standards, including beverage service regulations. Equal opportunity employer and federal E-Verify compliant.

Qualifications

• Must be able to greet and seat guests promptly.
• Knowledge of menus and current specials across departments.
• Ability to take reservations and assist servers to ensure guest satisfaction.

Responsibilities

• Greet and seat guests in outlets in a timely manner.
• Assist servers and cashiers to provide attentive service.
• Ensure cleanliness and appearance of menus and stations.
• Open and close duties per side work checklist.
• Answer phones per standards and handle room service orders.

Skills

Greet and seat guests

Assist servers

Menu knowledge

Reservation handling

POS cashier reports

State liquor law knowledge

Education

Responsible Beverage Service Certification

Food Handlers Certification

Tools

Cashier reports

Job description

SALARY RANGE - This position pays Minimum Wage $16.90/hour plus tips. The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and trainings.
• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests’ needs assist in providing a pleasant dining experience.
• Know how to prepare cashier report at the end of the shift.
• Know how to properly take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established side work checklist.
• Must be able to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Ensure overall guest satisfaction.
• Assist the server when needed.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• In compliance with California laws, Responsible Beverage Service and Food Handlers Certification are required.

Work Conditions and Schedule

• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to stand and work for extended periods of time during customary service hours.
• Must be able to bend, stoop or reach as needed.

SVR Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.