Host person

Silverado-Resort; Napa (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

SVR Management II LLC in Napa, CA seeks a Host to welcome guests, seat them promptly, and assist servers in delivering attentive service across outlets. You will ensure a smooth dining experience and uphold resort standards.

Required California Food Handler Certification and Responsible Beverage Service, with the ability to stand long hours and lift up to 20 pounds. This role operates in a full-service resort setting with tip eligibility.

Qualifications

• California Food Handler Certification and Responsible Beverage Service required.
• Greet and seat guests promptly and professionally.
• Able to stand for long periods and lift up to 20 pounds.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Assist servers and cashiers in servicing guests as needed.
• Know and understand state liquor laws and service standards.

Skills

Guest service

Communication

Teamwork

multitasking

Education

California Food Handler Certification

Responsible Beverage Service Certification

Job description

SALARY RANGE - This position pays Minimum Wage $16.90/hour plus tips. The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and trainings.
• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests’ needs assist in providing a pleasant dining experience.
• Know how to prepare cashier report at the end of the shift.
• Know how to properly take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established side work checklist.
• Must be able to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Ensure overall guest satisfaction.
• Assist the server when needed.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• In compliance with California laws, Responsible Beverage Service and Food Handlers Certification are required.

Work Conditions and Schedule

• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to stand and work for extended periods of time during customary service hours.
• Must be able to bend, stoop or reach as needed.

SVR Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.