Lead Server & Guest Experience Coach

Silverado-Resort; Napa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Silverado Resort in Napa, CA is seeking a Lead Mansion Lounge Server to provide exceptional guest service, manage wine organization, and assist with training new team members. The role focuses on delivering attentive, courteous service and driving guest satisfaction.

The successful candidate will upsell food and drinks, handle cashiering duties, and participate in opening/closing procedures. Prior server experience and required California certifications are essential.

Qualifications

• Previous experience as a server.
• California laws require Responsible Beverage Service and Food Handlers Certification.
• Must be 18 years of age or older.

Responsibilities

• Provide high-quality service to guests/members in an attentive, courteous, and efficient manner.
• Train new team members per Silverado standards.
• Upsell food, beverage and promotional items to guests/members.
• Receive and deliver food and beverage orders and collect payment.
• Maintain wine organization and serve guests with all food and beverage requirements.

Skills

Server experience

Customer service

Education

Food Handlers Certification (California)

Responsible Beverage Service Certification

Tools

POS system

Job description

Silverado Resort in Napa, CA is seeking a Lead Mansion Lounge Server to provide exceptional guest service, manage wine organization, and assist with training new team members. The role focuses on delivering attentive, courteous service and driving guest satisfaction.

The successful candidate will upsell food and drinks, handle cashiering duties, and participate in opening/closing procedures. Prior server experience and required California certifications are essential.