Lead Server: Guest Experience & Beverage Expert

Coury Hospitality; Warwick (RI); On-site; USD 30,000 - 46,000; Full time

Job summary

Coury Hospitality is seeking a customer-focused server to lead dining experiences in a fast-paced environment. You will greet guests promptly, guide them through the dining journey, and deliver polished beverage and food service while maintaining knowledge of menu, pricing, and specials.

You will input orders into the POS, manage allergies on tickets, and ensure timely service, beverage replenishment, and proper table maintenance.

Qualifications

• Ability to think and communicate clearly in high pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
• Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Ability to effectively communicate with customers, co-workers and supervisors.
• Ability to maintain excellent attendance and punctuality.

Responsibilities

• Greets guests within 1 minute of being seated.
• Leads guests through all aspects of the dining experience.
• Provides gracious and professional food and beverage service in an efficient manner.
• Must be knowledgeable of the menu, brands, prices and options, as well as promotions and specials.
• Takes guest beverage and/or food orders and inputs orders in the POS system.
• Communicates allergy and dietary restriction information clearly on tickets.
• Retrieves and delivers food and beverage orders in a timely manner.
• Replenishes beverages and ensures guest satisfaction throughout the meal service.
• Serves alcoholic/non-alcoholic beverages in accordance with regulations.
• Clears plates at the appropriate time and asks for help when needed.
• Presents the check and handles transactions including changing.
• Keeps table areas and bar clean, orderly and stocked.
• Gives each table a sincere thank you and farewell.
• Responds to guest service issues and reports to Restaurant Management.
• Maintains a professional demeanor in view of guests.
• Continues to provide high-quality care and service.
• Additional tasks may be assigned as needed.

Job description

Coury Hospitality is seeking a customer-focused server to lead dining experiences in a fast-paced environment. You will greet guests promptly, guide them through the dining journey, and deliver polished beverage and food service while maintaining knowledge of menu, pricing, and specials.

You will input orders into the POS, manage allergies on tickets, and ensure timely service, beverage replenishment, and proper table maintenance.