Lead Server — Elevate Senior Dining Experience

FSHMC HOLDINGS LLC; Gainesville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The North Florida Retirement Village, Inc. is seeking a Lead Server to enhance the dining experience for residents, staff, and guests. This role leads servers on shift and collaborates with Dining Services Supervisor/Manager to maintain high service standards.

Candidates should have strong interpersonal and communication skills, a professional appearance, and a dedication to excellent customer service. The position offers full-time hours with weekend/holiday availability and opportunities for

Qualifications

• High school diploma or equivalent preferred.
• Ability to understand and follow written and verbal instruction.
• Ability to work flexible hours including some weekends and holidays.
• Must work full time hours.
• Must be personable and maintain a positive pleasant demeanor at all times.
• Provides quality customer service in all interactions with residents, guests and staff.

Responsibilities

• Ensures the dining experience is enjoyable through cheerful behavior and carefully following established procedures for merchandising, plate presentation and service
• Communicate with residents to take meal orders and provide service during meals
• Training of new wait staff members and to complete document training process
• Assist in the dining floor plan with direction from the supervisor or manager
• Knowledge of wait section and side work for the day
• Oversee quality of service in the dining venue
• Communicate effectively and professionally in all interactions with residents and guests
• Ensure wait staff is following correct services and guidelines
• Oversee and help with proper set up and reset
• Ensure all side work is completed after each meal
• Responsible for the proper food handling and preparation in accordance with Health Department regulations
• Responsible to clean and sanitize the equipment in service areas
• Report any faulty equipment in need of repair to manager
• Answer phone properly, respond to messages and record take out messages
• Assists in scheduling for servers.
• Follows all company policies and procedures
• Attend departmental education and all required in-service training/education
• Maintain confidentiality of resident/family and facility information
• Respond to all fire alarms and assist in the evacuation of residents when needed
• Cooperate with staff of other departments when needed
• Represent the organization through professional demeanor and attitude
• Provide quality customer service in all interactions with residents, guests and staff
• Perform other duties as required

Skills

Customer service

Communication

Flexible hours

Professional demeanor

Education

High school diploma or equivalent

Job description

The North Florida Retirement Village, Inc. is seeking a Lead Server to enhance the dining experience for residents, staff, and guests. This role leads servers on shift and collaborates with Dining Services Supervisor/Manager to maintain high service standards.

Candidates should have strong interpersonal and communication skills, a professional appearance, and a dedication to excellent customer service. The position offers full-time hours with weekend/holiday availability and opportunities for