Lead Server

Coconuts Caribbean Restaurant Inc; Palo Alto (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Training & development

Job summary

A popular Caribbean dining establishment in Palo Alto is seeking a Lead Server to manage day-to-day operations, train staff, and ensure exceptional customer service. Responsibilities include overseeing restaurant cleanliness, conducting team briefings, and maintaining product quality. Previous supervisory experience in a restaurant setting is required. Join a vibrant team and enjoy benefits including health insurance and flexible scheduling.

Qualifications

• Proven experience in a supervisory role in a restaurant.
• Ability to manage staff and foster a positive environment.
• Excellent communication skills and leadership qualities.

Responsibilities

• Lead day-to-day operations in the absence of the General Manager.
• Ensure cleanliness and ambiance of the restaurant.
• Conduct pre-shift briefings and distribute tasks among staff.

Skills

Leadership

Customer service

Time management

Job description

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Training & development

We are looking for a Lead Server who is responsible for leading the day-to-day operations of the store in the absence of the General Manager and otherwise supports the General Manager in all facets of running the store. The Lead Server is responsible for ordering supplies and scheduling labor. Also, the manager is responsible for managing and overseeing all processes within the store. The Lead Server ensures an exceptional customer experience

Activities & Responsibilities:

Ensure the restaurant front and sidewalk are clean and presentable.

Conduct pre-shift briefings with servers

Play music at an appropriate volume based on the dining room noise.

Post the servers & side worksheet and stock stations with necessary supplies (POS, to-go items).

Complete cleaning tasks and ensure counters are polished.

Maintain a comfortable temperature and suitable ambiance.

Foster an environment of trust and respect among staff.

Communicate daily specials to the team and display them.

Distribute tasks fairly during each shift.

Oversee team performance and ensure efficiency.

Assess team members & abilities to promote satisfaction and workflow.

Adjust server hours to maximize labor efficiency as needed.

Ensure food quality and presentation meet standards and communicate with the BOH as necessary.

Train new hires and offer development opportunities for experienced staff.

Provide feedback and recognition throughout the shift.

Promote teamwork with hands-on leadership.

Manage no-show situations effectively.

Follow employee break time and time clock procedures.

Handle incident reports and foodborne illness issues.

Deliver exceptional customer experiences.

Welcome guests and address complaints promptly.

Monitor business fluctuations for smooth service.

Resolve customer issues and approve exceptions to policy.

Assist in cashiering and dishing orders as needed.

Open and close registers, count drawers, and resolve discrepancies.

Process discounts, comps, and voids according to policy.

Adhere to cash handling and reconciliation procedures.

Perform supervisory-level POS tasks.

Provide change or smaller bills from the safe when necessary.