Lead Server

Glenbrook HC LLC; Carlsbad (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Glenbrook Health Center is seeking a full-time Lead Server to provide excellent table service and train new staff. The role involves supervising wait staff, managing customer complaints, and coordinating events. Ideal candidates will have experience in hospitality and a passion for customer service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Qualifications

• Experience as a Waiter/Server in a full-service restaurant preferred.
• Ability to understand and follow instructions in English.

Responsibilities

• Responsible for table service and training new hires.
• Assist management in ensuring high customer service standards.
• Supervise wait staff and coordinate special functions.

Skills

Customer Service

Communication

Teamwork

Education

High School Graduate

Job description

Glenbrook Health Center is currently hiring a full time Lead Server to work between 11 AM – 7:30 PM, and evenings, including weekends and holidays. This is a no tipping environment. The Lead Server is responsible for table service within the Dining Rooms. This position must set the standard for all other servers to follow. The Lead Server is responsible for assisting management to ensure the highest standards of customer service are being achieved by the entire wait staff.

• Ability to effectively provide excellent service to several tables in any section of the Dining Room.
• Responsible for training new hires and teaching others how to effectively train when necessary.
• Work with management to handle any complaints and find solutions.
• Communicate and interact with other Kitchen employees including Chefs and Cooks.
• Assist with supervising the wait staff. These duties include: keeping everyone on task, delegating responsibilities, encouraging wait staff when necessary, and bringing problems to the attention of management.
• Work with management to coordinate and execute special functions and large parties. These duties will also require knowledge of event set-up and operations.
• Takes orders and provides service both graciously and courteously.
• Learning Menus and providing detailed information to Residents and Staff regarding ingredients, allergens and item origins.
• Help meet department standards by working with kitchen staff to ensure the best quality food is served to the Residents.

Qualifications:

• Experience as a Waiter/Server in a hotel, full-service restaurant, country club and/or banquet hall strongly preferred.
• Ability to interpret and explain menu, refer or answer questions, coordinate meal service process and understand requests.
• Ability to work in close cooperation with residents, guests, visitors, families, supervisors and peers. Requires courtesy, tact and graciousness.
• High school graduate.
• Must meet requirement of hours as a full-time employee.
• Ability to understand and follow instructions in English and communicate effectively.

About GlenBrook Health Center:

The five-star rated GlenBrook Health Center is located adjacent to the campus of La Costa Glen in Carlsbad, and offers 94 Skilled Nursing beds and 70 Assisted Living rooms with professional staffing 24 hours a day. Set in a beautiful location, surrounded by natural hills and lush landscaping, our skilled nursing creates a nurturing and caring environment. Our skilled nursing has an outstanding nursing team, enjoying high staffing ratios resulting in very low nursing team turnover. Our assisted living offers personalized assisted living and secured dementia care. The community also provides full-service physical, occupational and speech therapy and rehabilitation departments, as well as other key services.

The community is bordered by vistas and gardens, a serene and positive setting in which to heal, rejuvenate, and experience quality of life. The use of vibrant color, cascading waterfalls, and fruit trees provide inviting areas in which residents and families may enjoy outdoor special moments of peace and tranquility.

We appreciate your interest in our employment opportunities at our Community. We are committed to hiring high quality, professional and caring individuals. We value and recognize the importance of supporting, training, and retaining our employees to better serve our residents. We look for employees with a passion for customer service.

Prior to beginning work at our community, applicants must complete and pass a drug screening, physical exam with tuberculosis (TB) skin test, and criminal clearance through FBI and Department of Justice (over 18 only). The background search includes minor misdemeanors and DUIs.

The Community offers an excellent benefits package including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbor 401(k) with match.

Apply online at VisitGlenBrook.com/Careers.