LEAD SERV.SPEC.II/DISPAT

Johns Hopkins Care at Home; Washington (District of Columbia); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Retirement plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus

Job summary

Johns Hopkins Care at Home in Baltimore, MD is seeking a Lead Service Specialist II for an evening, full-time role. You will deliver and pick up medical equipment, supplies or pharmaceuticals to patients’ homes, ensuring paperwork is accurate and compliant while providing exceptional customer service.

The position leads others in precepting new staff and participates in vehicle inspections, routing and DOT compliance.

Qualifications

• Minimum two years experience as a Service Specialist II.
• Six months or more of home care experience and, experience with liquid oxygen delivery and safe handling practices preferred.

Responsibilities

• Deliveries/pickups to patients' homes, hospitals or patient residences.
• Perform various DME set ups and delivery.
• Initiate and deliver oxygen and related supplies.
• Volunteer for on call/holiday coverage rotation as needed.
• Maintain a clean and safe vehicle/work environment.
• Complete all paperwork accurately within set time frames.
• Ensure effective hand-off communication to the team.

Skills

Independent work

Communication

Maps reading

Patient interaction

Defensive driving

Self-motivated

Education

High School Diploma or Equivalent Preferred

Job description

Requisition #:673192 Location:Johns Hopkins Care at Home, Baltimore, MD 21201 Category:Support Services (Services/Trades) Schedule:Evening Shift Employment Type:Full Time

You were meant for Hopkins

Johns Hopkins Pharmaquip is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. As a member of Johns Hopkins Medicine, Johns Hopkins Howard County Medical Center is a 266-bed acute care facility that has been serving the community for nearly 40 years. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

Lead Service Specialist II

The Lead Service Specialist II is responsible for performing all tasks related to specific position in a timely manner and meeting or exceeding supervisor's communicated expectations. Responsible for the delivery and/or pick up of medical equipment, supplies or pharmaceuticals to patients homes or places of discharge. Will ensure completion of all applicable paperwork is accurate, legible and meets all regulatory requirements. Delivers exceptional customer service to all internal & external customers. Performs distribution service and warehouse duties according to the policies and procedures of Johns Hopkins Pharmaquip. Maintains a safe work environment, including all aspects of maintaining the fleet vehicles. As team lead, performs administrative tasks/functions assigned by management related but not limited to vehicle inspections, routing, training and observing drivers, dispatching, and reviewing D.O.T. requirements for compliance. Takes a leadership role in the precepting program for new staff.

Hours

Evening Shift

40 Hours (Full Time)

Weekends Required

Location

Johns Hopkins Home Care Group

5901 Holabird Avenue

Baltimore MD

Education

High School Diploma or Equivalent Preferred

Essential Job Functions

• Responsible for making deliveries/pickups to patients' homes, Hospitals and/or patient residence.
• Responsible for performing various DME set ups and delivery.
• Responsible for oxygen initiation and delivery of related supplies.
• Responsible for performing on call /holiday coverage rotation with other Service Specialists.
• Responsible for maintaining a clean and safe working environment (vehicle).
• Responsible for completing all paperwork accurately and within set time frames.
• Responsible for ensuring hand-off communication to the members of the team.
• Responsible for following all DME specific policies and standard operating procedures.
• Responsible for the appropriate labeling and placement of equipment in the warehouse.
• Responsible for lead tasks as assigned by Supervisor to include, but not limited to (Vehicle Inspections when requested, training and evaluation of service specialists, D.O.T. Log inspections, and dispatching as needed).

Skills and Abilities

• Ability to work independently or with a group/team, problem solve & make decisions as necessary
• Good verbal and written communication skills. Must be able to read, write, speak and understand the English Language
• Knowledge of demographic areas of service, ability to read maps
• Ability to interact positively with patients and their families
• Use of good judgment & defensive driving techniques
• Must be self-motivated, responsible & maintain a cooperative attitude

Required Licensure, Certification, On-going Training

Current, valid driver’s license, CDL W/Hazmat & no points preferred.

Work Experience

• Minimum two years experience as a Service Specialist II
• Six (6) months or more of home care experience and, experience with liquid oxygen delivery and safe handling practices preferred

Benefit Package

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://hcgh.mybenefitsjhhs.com/

Important Notices

• Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range

Minimum 19.88/hour - Maximum 32.81/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.