Lead Security Technician

Metro Fire Equipment Inc.; Gilbert (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching

Job summary

Metro Fire + Security in Arizona is seeking a Lead Installation Security Technician to install, service and replace alarm, camera, and access systems. The role requires deep hands-on experience with reading wiring diagrams, leading a team, and communicating clearly with customers to ensure satisfaction.

Ideal candidates have 5+ years in security, ability to travel across job sites, and readiness to obtain DPS Fingerprint clearance and Alarm Agent License within 90 days.

Qualifications

• 5+ years prior security work experience
• Strong leadership and mentoring abilities
• Excellent communication skills with customers
• Willingness to travel to multiple job sites and work flexible hours

Responsibilities

• Install security systems per provided job scopes and drawings
• Install and service access control systems
• Install and service IP based camera systems
• Install and service alarm systems
• Lead technicians on the team and read wiring diagrams, schematics, and blueprints
• Communicate equipment issues and potential solutions to customers
• Train customers on effective utilization of equipment and systems
• Maintain customer files with accurate work orders and parts used
• Respond promptly to customer questions and concerns
• Maintain compliance with safety programs and obtain necessary certifications

Skills

Leadership

Communication

Attention to detail

Independent work

Education

High School Diploma/GED

Tools

S2

Brivo

DMP

IP / Network knowledge

Job description

Description

Company

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among many services we offer.

Great company culture with room to grow.

The Lead Installation Security Technician is primarily responsible for installing, servicing and replacing alarm, camera, and access systems. A desired candidate is fully confident in their installation and programming skills, works effectively and professionally with little supervision, has management and leadership ability with his team, excellent communication skills, and is consistently looking out for the customer's best interest. Lead Technicians may be assigned to either the service or installation team but will need to have experience and expertise in both.

Responsibilities

• Install security systems per provided job scopes and drawings
• Install and service access control systems
• Install and service IP based camera systems
• Install and service alarm systems
• Work efficiently as a lead technician on the team to install systems
• Responsible for reading and interpreting wiring diagrams, schematics, and blueprints
• Effectively communicate equipment issues and potential solutions on work performed to customers
• Explain and train customers in effective utilization of equipment and/or systems
• Efficiently and accurately update and complete customer files, including but not limited to customer contacts, work orders, parts utilized, and work performed
• Promptly and professionally respond to customers questions and concerns
• Understand and maintain compliance with company and customer safety program
• Maintain all applicable certifications for necessary products serviced by company
• Ability to lead, train, mentor and/ or coach less experienced technicians
• Perform other related duties as assigned or required

Requirements

• Valid driver's license
• Authorized to work in the USA
• High School Diploma/ GED
• 5+ years prior security work experience
• Commercial experience
• Able to work flexible hours including on-call rotation, after-hours, nights, and weekends, to meet customer needs. Generally, 7:00AM - 4:00PM, Monday to Friday.
• Able to travel to multiple job sites each day
• Must obtain a DPS Fingerprint card and an Alarm Agent License for the State of Arizona within the 90-day probationary period and keep it current throughout employment at Metro Fire.
• Able to lift, carry, and move tools and equipment weighing up to 100 lbs.
• Able to work in unusual and sometimes difficult positions - climbing ladders, scaffolding and high lift equipment, crawl spaces, above ceilings, etc.
• Fully proficient in alarm, access control and IP camera systems
• Access control installation and servicing experience - knowledge in S2 and Brivo a plus
• Experience with installation of controller, reader, contact, REX and electrified door hardware
• Commercial alarm system installation & servicing experience - knowledge in DMP, Honeywell and DSC systems a plus
• Camera system installation & servicing experience, including network camera systems - knowledge in Exacq, Wave VMS a plus
• CAT5/6 network termination skills
• High precision/ detail-oriented
• Professional verbal and written communication skills
• Ability to work independently, with little supervision
• Ability to lead a team in larger jobs
• Works effectively and efficiently while performing all aspects of the required job

Preferred

• S2 training
• Brivo training
• DMP training
• IP / Network knowledge
• Working knowledge of Microsoft Office (Excel, Outlook, Word)

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Paid Holidays
• 401(k) matching