Lead Sales Associate - Customer Experience & Team Leadership

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Groton (CT); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits begin DAY ONE

Comprehensive healthcare

Retirement plans (401(k) & Pension)

Paid time off starting DAY ONE

Tuition reimbursement

Military family support

Public Service Loan Forgiveness (PSLF)

Tax-free shopping

Job summary

Navy Exchange Service Command (NEXCOM) in Groton, CT seeks a Supervisory Sales Associate to lead store operations and deliver outstanding customer service. You will guide associates, drive sales, maintain displays, and ensure a positive shopping experience aligned with the Navy Exchange brand.

You will engage customers, upsell products, handle transactions, and stay current on promotions and events. A minimum retail experience is preferred and teamwork is essential.

Qualifications

• Product knowledge of merchandise
• Provide training documentation to sales associates on product features
• Experience 1–2 years in retail or supervisory role preferred
• Strong interpersonal and communication skills
• Reading, writing and interpreting instructional materials
• Ability to communicate with customers and management
• Basic math functions and currency handling
• Ability to use a calculator and determine percentages

Responsibilities

• Proactively engage customers and build connections.
• Direct customers to merchandise and inform them about promotions and offers.
• Maintain store appearance and organization.
• Cross-sell and upsell products based on customer needs and trends.
• Process sales through POS, handle cash and reconcile transactions.
• Perform inventory tasks and ensure items are properly tagged.
• Provide leadership and coaching to sales associates as needed.

Skills

Product knowledge

Training documentation

Customer service

Communication skills

Mathematical skills

Cash handling

Teamwork

Job description

Navy Exchange Service Command (NEXCOM) in Groton, CT seeks a Supervisory Sales Associate to lead store operations and deliver outstanding customer service. You will guide associates, drive sales, maintain displays, and ensure a positive shopping experience aligned with the Navy Exchange brand.

You will engage customers, upsell products, handle transactions, and stay current on promotions and events. A minimum retail experience is preferred and teamwork is essential.