Lead Retail Tech Repair Specialist

Asurion; Atascocita (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Tuition reimbursement

Job summary

Asurion in Texas is seeking a Lead Retail Sales Technician to headline tech repairs and customer service while guiding a team of service experts on the floor. You will mentor associates, help with store operations, and promote a culture of quality fixes and customer care.

The role blends hands-on repair work with leadership duties, including coaching staff, ensuring repair SLAs, and maintaining inventory integrity in a busy retail environment.

Qualifications

• Supervises and coaches store techs to meet goals.
• Provides top-notch customer service and product knowledge.
• Leads front- and back-of-house responsibilities while guiding team.
• Ensures safety, PPE usage and inventory accuracy.

Responsibilities

• Diagnose and repair electronic devices, ensuring high-quality fixes.
• Lead and coach the tech team to meet targets and standards.
• Serve as store leader when needed and drive team success.
• Manage repair turnaround times and daily work orders.

Skills

Supervisory experience

Customer service

Retail sales

Tech repair

Education

High school diploma or equivalent

Tools

Inventory management

Job description

Asurion in Texas is seeking a Lead Retail Sales Technician to headline tech repairs and customer service while guiding a team of service experts on the floor. You will mentor associates, help with store operations, and promote a culture of quality fixes and customer care.

The role blends hands-on repair work with leadership duties, including coaching staff, ensuring repair SLAs, and maintaining inventory integrity in a busy retail environment.