Lead Retail Supervisor: Elevate Customer Experience

VF Corporation; Peabody (MA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Incentive potential

Benefits overview

Job summary

Vans in Peabody, MA is seeking a Retail Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPI.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through shipping/receiving and loss prevention practices.

Skills

Results driven

Coaching & mentoring

Communication

Adaptability

Independent work

Microsoft Office/retail software

Physical tasks

Education

High School Diploma

Job description

Vans in Peabody, MA is seeking a Retail Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success.