Lead Retail Supervisor — Brand & Team Growth

Tapestry (Coach/Kate Spade); Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Coach is seeking a Brand Ambassador in Cincinnati to lead sales floor presence, embody Coach values, and drive a superior customer experience. You will help implement company initiatives, support recruitment, and champion an inclusive, customer-focused store culture.

The role emphasizes building team capability, analyzing sales trends, and delivering results through effective leadership and collaboration with cross-functional partners.

Qualifications

• 1+ years of equivalent experience in managing retail space at the Lead Supervisor level.
• Ability to lift up to 50 pounds when moving product, props or fixtures.
• Willingness to recruit, interview, and train store team as needed.

Responsibilities

• Maintains a strong leadership presence on the sales floor to hit sales targets and deliver an exceptional customer experience.
• Leads initiatives to enhance brand awareness and coach team on Coach values.
• Supports store operations, recruitment, performance reviews, and training as needed.
• Collaborates to promote an inclusive culture and a customer-focused experience across the organization.

Skills

Leadership

Customer focus

Sales analysis

Team coaching

Job description

Coach is seeking a Brand Ambassador in Cincinnati to lead sales floor presence, embody Coach values, and drive a superior customer experience. You will help implement company initiatives, support recruitment, and champion an inclusive, customer-focused store culture.

The role emphasizes building team capability, analyzing sales trends, and delivering results through effective leadership and collaboration with cross-functional partners.