Lead Retail Sales Leader — Elevate Service & Sales

Goodwill Hawaii; Kahului (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill Hawaii in Kahului, HI is seeking a Lead Sales Worker to assist the Retail Store Manager in overseeing daily store operations and a team of associates. You will help ensure the sales floor is well-organized, deliver excellent customer service, and support staff in meeting performance expectations.

The role focuses on achieving sales goals, supervising shifts, maintaining cash accuracy, and coordinating donations and inventory with a commitment to a safe, inclusive work environment.

Responsibilities

• Assigns duties, schedules shifts and breaks, and ensures adequate floor coverage
• Trains and supervises staff on store policies and job duties
• Orders and inspects merchandise, supplies, and equipment
• Tracks deliveries, check for accuracy and reports discrepancies
• Prepare sales and inventory reports
• Ensure accuracy in sales and cash handling
• Handles customer complaints, returns and service issues professionally
• Assist staff with complex sales and customer service tasks
• Meets or exceeds sales goals by managing daily store operations
• Maintain regular communication with store leadership
• Supports donation and production operations as needed
• Maintains a safe work environment
• Other duties as assigned

Job description

Goodwill Hawaii in Kahului, HI is seeking a Lead Sales Worker to assist the Retail Store Manager in overseeing daily store operations and a team of associates. You will help ensure the sales floor is well-organized, deliver excellent customer service, and support staff in meeting performance expectations.

The role focuses on achieving sales goals, supervising shifts, maintaining cash accuracy, and coordinating donations and inventory with a commitment to a safe, inclusive work environment.