Store Lead: Drive Sales & Service Excellence

Goodwill Hawaii; Honolulu (HI); On-site; USD 21,000 - 28,000; Full time

Job summary

Goodwill Hawaii is a mission-driven organization that creates pathways to opportunity and dignity through the power of work. When you join Goodwill Hawaii, you’re helping individuals achieve self-sufficiency and success while you build a rewarding career.

The Lead Sales Associate supports store operations, directs staff, and ensures excellent customer service, meeting sales goals, and upholding a safe, compliant work environment.

Qualifications

• Assigns duties, schedules shifts and breaks, and ensures adequate floor coverage
• Trains and supervises staff on store policies and job duties
• Orders and inspects merchandise, supplies, and equipment
• Tracks deliveries, check for accuracy and reports discrepancies
• Prepare sales and inventory reports
• Ensure accuracy in sales and cash handling
• Handles customer complaints, returns and service issues professionally
• Assist staff with complex sales and customer service tasks
• Meets or exceeds sales goals my managing daily store operations
• Maintain regular communication with store leadership
• Supports donation and production operations as needed
• Maintains a safe work environment
• Other duties as assigned

Job description

Goodwill Hawaii is a mission-driven organization that creates pathways to opportunity and dignity through the power of work. When you join Goodwill Hawaii, you’re helping individuals achieve self-sufficiency and success while you build a rewarding career.

The Lead Sales Associate supports store operations, directs staff, and ensures excellent customer service, meeting sales goals, and upholding a safe, compliant work environment.