Lead Retail Manager for Luxury Brand Experience

Lilly Pulitzer; Hingham (MA); Sur place; USD 34 000 - 39 000; Plein temps

Résumé du poste

Lilly Pulitzer is seeking an Assistant Store Manager to lead a store in Massachusetts. The role focuses on achieving budgeted net sales, delivering an exceptional client experience, and stepping in for the Store Manager when needed.

You will uphold core values, lead a team, and develop staff across daily operations. The position requires 3–5 years in fashion/luxury retail with 2+ years of supervisory experience, strong communication, and a willingness to work a full-time, 40-hour week with

Qualifications

• A four-year college degree is preferred, but not required.
• 3-5 years of experience, preferably in the fashion or luxury retail industry.
• 2+ years of supervisory experience, preferably in the fashion or luxury retail industry.
• Proficient in achieving and exceeding sales goals
• Ability to develop relationships with clients and colleagues.
• Excellent written and verbal communication skills.
• Excellent problem solving and decision-making skills.
• High level of ownership and responsibility.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip a plus

Responsabilités

• Drive sales by providing an exceptional client experience and supporting sales teams in actively focusing on clients.
• Partner with Store Manager to create action plans that achieve financial results and grow the business.
• Partner with Store Manager to build strategies to increase sales, expand reach within the community, and curate strong teams.
• Utilize company training tools and digital platforms to drive sales.
• Understand the Lilly Pulitzer brand framework, have a genuine enthusiasm and interest for the concept, the client, and the merchandise.
• Demonstrate the Lilly Pulitzer selling culture and ensure client experience.
• Take initiative to positively resolve client related issues as they arise.
• Build relationships with clients from greeting through post-sale contact.
• Oversee assigned division of responsibility and be accountable for results.
• Take ownership of the sales floor and sales team to ensure client experience is top priority.
• Consolidate and share feedback regarding inventory needs, client insights, and teams’ performance with Store Manager and corporate partners.
• Communicate company initiatives, emails, and announcements to the store team.
• Motivate staff by promoting and developing a team atmosphere and providing consistent feedback to the management team.
• Provide in the moment coaching with clear, concise, and actionable feedback.
• Approve and assist with the payroll process.
• Assist with recruiting efforts by conducting initial searches, facilitating interviews, and onboarding new employees in partnership with the Store Manager.
• Take control of day-to-day operations in the absence of the Store Manager, including but not limited to personnel, payroll management, communication with AM/DM/RM and/or corporate partners.
• Safeguard the assets of the store.
• Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.

Connaissances

Sales goal achievement

Client relationship building

Communication skills

Problem solving

Ownership & accountability

Formation

Bachelor’s degree preferred

Outils

XStore

Tulip

Microsoft

Apple

Description du poste

Lilly Pulitzer is seeking an Assistant Store Manager to lead a store in Massachusetts. The role focuses on achieving budgeted net sales, delivering an exceptional client experience, and stepping in for the Store Manager when needed.

You will uphold core values, lead a team, and develop staff across daily operations. The position requires 3–5 years in fashion/luxury retail with 2+ years of supervisory experience, strong communication, and a willingness to work a full-time, 40-hour week with