Lead Retail Keyholder: Drive Service & Merchandising

Goodwill-of-Wny-; Buffalo (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Goodwill of WNY in Buffalo, NY is seeking a 3rd Key Holder to help lead daily store operations and drive retail success. The role involves opening/closing, training associates, and acting as Manager on Duty as needed.

You will deliver friendly service at the register or floor, assist donations, merchandising, and promotions while ensuring accurate cash handling. Flexible schedule incl. evenings/weekends; full-time position.

Qualifications

• Retail keyholder experience preferred.
• Strong customer service and communication skills.
• Reliable, flexible, and ready to lead by example.
• Live our values: Own It Dare to Excel Be Bold Be Extraordinary Win Together.

Responsibilities

• Perform store opening and closing procedures.
• Train Store Associates and act as Manager on Duty.
• Maintain a positive, productive store environment.
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door.
• Support store operations including merchandising, cleanliness, and promotions.
• Ensure accurate cash handling and POS transactions.
• Sort donations into sellable, salvage, or trash categories.
• Prices items using our guide and identifies high-value goods.
• Meets daily production goals and quality standards.

Skills

Retail keyholder experience

Customer service

Communication

Leadership

Job description

Goodwill of WNY in Buffalo, NY is seeking a 3rd Key Holder to help lead daily store operations and drive retail success. The role involves opening/closing, training associates, and acting as Manager on Duty as needed.

You will deliver friendly service at the register or floor, assist donations, merchandising, and promotions while ensuring accurate cash handling. Flexible schedule incl. evenings/weekends; full-time position.