Retail Key Holder

Goodwill-of-Wny-; Buffalo (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Goodwill of WNY in Buffalo, NY is seeking a 3rd Key Holder to help lead daily store operations and drive retail success. The role involves opening/closing, training associates, and acting as Manager on Duty as needed.

You will deliver friendly service at the register or floor, assist donations, merchandising, and promotions while ensuring accurate cash handling. Flexible schedule incl. evenings/weekends; full-time position.

Qualifications

• Retail keyholder experience preferred.
• Strong customer service and communication skills.
• Reliable, flexible, and ready to lead by example.
• Live our values: Own It Dare to Excel Be Bold Be Extraordinary Win Together.

Responsibilities

• Perform store opening and closing procedures.
• Train Store Associates and act as Manager on Duty.
• Maintain a positive, productive store environment.
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door.
• Support store operations including merchandising, cleanliness, and promotions.
• Ensure accurate cash handling and POS transactions.
• Sort donations into sellable, salvage, or trash categories.
• Prices items using our guide and identifies high-value goods.
• Meets daily production goals and quality standards.

Skills

Retail keyholder experience

Customer service

Communication

Leadership

Job description

Now Hiring: 3rd Key Holder - Goodwill WNY

Step into a leadership role where you’ll help drive retail success and make a difference in your community!

What You’ll Do

• Perform store opening and closing procedures, including securing the building
• Train Store Associates and act as Manager on Duty when needed
• Help maintain a positive, productive store environment
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door
• Support store operations including merchandising, cleanliness, and promotions
• Ensure accurate cash handling and POS transactions
• Sorts donations into sellable, salvage, or trash categories
• Prices items using our guide and identifies high-value goods
• Meets daily production goals and quality standards

Who You Are

• A retail pro with great customer service skills
• A confident communicator and team motivator
• Reliable, flexible, and ready to lead by example
• Someone who lives our values:
  Own It Dare to Excel Be Bold Be Extraordinary Win Together

What You Bring

• 1+ year of retail keyholder experience preferred
• Ability to lift up to 50 lbs. and work on your feet
• Flexible schedule, including evenings and weekends
• Willing to attend orientation in Buffalo (full time only)

Compensation

• $16.00–$18.00/hour based on experience
• We regularly review our pay and benefits to stay competitive!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.