Lead Retail Key Holder: Store Ops & POS

Goodwill-of-Wny-; South Lockport (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Goodwill WNY is hiring a 3rd Key Holder in Lockport, NY. The role involves leading store operations, training associates, and ensuring excellent customer service at the register or on the floor.

You’ll help with merchandising, cleanliness, and promotions while upholding cash handling and POS accuracy. Ideal candidates bring 1+ year of retail keyholder experience, flexibility to work evenings and weekends, and the ability to lift up to 50 lbs.

Qualifications

• 1+ year of retail keyholder experience preferred.
• Ability to lift up to 50 lbs. and work on your feet.
• Flexible schedule, including evenings and weekends.
• Willing to attend orientation in Buffalo (full time only).

Responsibilities

• Perform store opening and closing procedures, including securing the building.
• Train Store Associates and act as Manager on Duty when needed.
• Help maintain a positive, productive store environment.
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door.
• Support store operations including merchandising, cleanliness, and promotions.
• Ensure accurate cash handling and POS transactions.
• Sorts donations into sellable, salvage, or trash categories.
• Prices items using our guide and identifies high-value goods.
• Meets daily production goals and quality standards.

Skills

Retail keyholder experience

Customer service

Leadership

Flexible schedule

Job description

Goodwill WNY is hiring a 3rd Key Holder in Lockport, NY. The role involves leading store operations, training associates, and ensuring excellent customer service at the register or on the floor.

You’ll help with merchandising, cleanliness, and promotions while upholding cash handling and POS accuracy. Ideal candidates bring 1+ year of retail keyholder experience, flexibility to work evenings and weekends, and the ability to lift up to 50 lbs.