Lead Restoration Technician & Crew Chief

ServiceMaster Restore 2357 - Garland; Garland (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Bonus based on performance

Job summary

ServiceMaster Restore, a national leader in water, fire and smoke damage restoration, is seeking an experienced Lead Restoration Technician / Crew Chief in Garland, TX to oversee field mitigation projects and lead restoration teams in accordance with IICRC S500 and S700 standards.

This role requires technical expertise in drying science, moisture mapping, and psychrometric calculations, plus strong leadership, safety discipline, and customer communication.

Qualifications

• 3–5+ years of experience in restoration, mitigation, or disaster recovery.
• Demonstrated leadership or crew lead experience.
• Valid driver’s license with acceptable driving record.
• Ability to lift 50+ lbs and work in physically demanding environments.
• Availability for emergency response and on-call rotation.

Responsibilities

• Lead water damage restoration, fire and smoke mitigation, and related remediation projects.
• Direct daily jobsite operations for technicians and subcontractors.
• Perform and verify moisture inspections, moisture mapping, and psychrometric calculations.
• Determine appropriate drying, cleaning, containment, and deodorization strategies in coordination with Project Management.
• Set up, monitor, and adjust drying, filtration, and air scrubber equipment.
• Oversee controlled demolition and removal per approved scope.
• Enforce PPE usage, containment, and cross-contamination control.
• Conduct quality control inspections to ensure compliance with IICRC standards and company SOPs.
• Document moisture readings, equipment placement, job progress, and photos using restoration software.
• Communicate professionally with customers, adjusters, and internal teams.
• Train, mentor, and evaluate technicians at all skill levels.

Skills

Restoration experience

Leadership

Emergency response

Documentation

Tools

Restoration software

Job management software

Job description

ServiceMaster Restore, a national leader in water, fire and smoke damage restoration, is seeking an experienced Lead Restoration Technician / Crew Chief in Garland, TX to oversee field mitigation projects and lead restoration teams in accordance with IICRC S500 and S700 standards.

This role requires technical expertise in drying science, moisture mapping, and psychrometric calculations, plus strong leadership, safety discipline, and customer communication.