Lead Restoration Supervisor — Customer Experience & Quality

Servpro Industries, Inc.; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro Industries, Inc. is hiring a Restoration Supervisor in Baltimore, MD. This role involves coordinating restoration projects, ensuring quality control, and managing customer satisfaction. The ideal candidate will have at least 1 year of experience in cleaning or restoration, a valid driver's license, and strong leadership skills. The position offers competitive compensation and opportunities for professional development.

Qualifications

• Valid driver’s license required.
• Minimum 1 year of experience in the field is preferred.
• IICRC certification is a plus but not required.

Responsibilities

• Coordinate production processes and ensure quality control.
• Manage customer satisfaction and track reviews.
• Supervise restoration technicians and manage project progress.
• Communicate with team about project issues.
• Ensure adherence to OSHA guidelines for job safety.

Skills

Ability to lift a minimum of 50 pounds regularly

Ability to climb ladders and work in tight spaces

Experience in cleaning, restoration, or construction

IICRC certification (preferred)

Education

High school diploma/GED

Job description

Servpro Industries, Inc. is hiring a Restoration Supervisor in Baltimore, MD. This role involves coordinating restoration projects, ensuring quality control, and managing customer satisfaction. The ideal candidate will have at least 1 year of experience in cleaning or restoration, a valid driver's license, and strong leadership skills. The position offers competitive compensation and opportunities for professional development.