Lead Residential Supervisor

Helix Human Services; McKnight and Bay (MA); On-site; USD 24,000 - 26,000; Full time

Job summary

Helix Human Services in Springfield, MA seeks a Lead Residential Supervisor to oversee the youth experience in a therapeutic residential program. You will guide staff daily, implement structured routines, and act as a therapeutic resource for youths with trauma-related needs.

Under the Assistant Program Manager, you will lead assigned shifts, coordinate with clinical staff, and ensure treatment plan objectives are met in alignment with trauma-informed care models.

Qualifications

• 3 years of experience working with children in a residential setting.
• 1-year supervisory experience.
• Massachusetts MAP (Medication Administration) within 90 days from hire.
• Knowledge of residential milieu concepts.
• Ability to work in a team treatment approach.
• High degree of independence and organizational skill.
• Current valid driver’s license with good driving record.
• Proficient reading, writing, and speaking English; bilingual preferred.
• Proficient with computers, phones, copiers; Microsoft Office products (Word, Outlook, Excel).

Responsibilities

• Lead the day-to-day youth experience of the residential program.
• Ensure staff engage youth through creative daily activities and structured routines.
• Serve as a therapeutic agent to youth with emotional/behavioral needs.
• Collaborate with clinical staff to meet individual treatment plan objectives.
• Provide leadership for shifts in absence of program manager.
• Support program operations and safety within two Springfield sites.

Skills

Residential care

Supervisory experience

MAP certification (MA)

Team-based treatment

Independent work & organization

Driver's license

English communication

Bilingual preferred

MS Office proficiency

Email/Internet use

Tools

MS Office

Email/Internet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Springfield, MA, US

2 days ago Requisition ID: 2133

Salary Range: $24.00 To $26.00 Annually

The Lead Residential Supervisor plays a vital supervisory level role in the therapeutic support of young children and adolescents with social, emotional, and behavioral needs. The Lead Residential Supervisor is primarily responsible for managing the day-to-day youth experience of the residential program. They are responsible for ensuring that staff is directly engaging the youth through creative daily activities and consistent structure/routine. They serve as a therapeutic agent to young children and adolescents with emotional and behavioral needs. They are also a key part of the program leadership and responsible for program operations in the absence of the program manager and assistant program manager. Under the direction of the assistant Program Manager, the Lead Residential Supervisor will assume the leadership and supervisory responsibilities for the assigned shift. As a member of the interdisciplinary treatment team, the Lead Residential Supervisor will collaborate with the clinical staff to ensure the objectives of the individual treatment plans are being met, utilizing Building Communities of Care Trauma Informed Care model.

The Residential Programs consist of two youth sites located in Springfield, MA. The Cottage Residential program is an inclusive environment designed to support male clients, regardless of how they identify, who have experienced trauma, with moderate to severe mental health and behavioral challenges. The SHARP Residential Program supports youth who identify within the LGBTQIA+ community. This specialty residential program supports youth who have experienced trauma, with moderate to severe mental health and behavioral health challenges and may be struggling with their personal identity.

Schedule

Sunday through Wednesday shift, 12 p.m. - 10 p.m.

Qualifications:

• 3 years of experience working with children in a residential setting.
• 1-year supervisory experience.
• Must be Massachusetts MAP (Medication Administration) within 90 calendar days from the date of hire.
• Requires knowledge of residential milieu concepts.
• Requires the ability to work in a team treatment approach.
• Requires high degree of independence and organizational skill.
• Requires a current valid driver’s license with a good driving record.
• Must possess the skills for effective use of the English language to read, write, and speak (i,e., to express ideas, state facts, and provide information in person/reports/correspondence); bilingual preferred.
• Proficient with computers, phones, and copiers.
• Proficient with e-mail, internet savvy, and Microsoft Office products (Word, Outlook, and Excel).

Helix Human Services is an inclusive organization. LGBTQIA+ and people of color are strongly encouraged to apply!Helix Human Services is dedicated to providing trauma-informed therapeutic and educational services to diverse children and families, building the foundation for lifelong success at home, school, and the community .