Lead Residential HVAC Service Technician

Torrey Holistics; Needham (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with 4% company match

Paid time off

Parental leave

Tuition reimbursement

Company truck

Fuel card

Tools

Uniforms

Pant allowance

Boot allowance

Job summary

Yellow Dog Plumbing, Heating & Cooling in Needham, MA is seeking an experienced HVAC Service Technician for full-time work in residential settings. You’ll diagnose, repair, and maintain HVAC systems, delivering excellent customer service and ensuring high-quality workmanship.

Eligible for a take-home truck, strong base pay, and comprehensive benefits. The role requires 5+ years in HVAC service/installation, EPA 608 certification, and a valid driver’s license.

Qualifications

• 5+ years of HVAC service and/or installation experience.
• Strong diagnostic and repair abilities on residential systems.
• Excellent customer service and communication with homeowners.
• Ability to work independently with good decision-making in the field.
• EPA 608 certification required and valid driver's license.

Responsibilities

• Diagnose, repair, and maintain residential HVAC systems.
• Inspect equipment and explain issues and options to homeowners.
• Provide high-quality repairs and preventive maintenance with minimal supervision.
• Represent the company professionally in customers' homes and ensure safety and cleanliness.

Skills

HVAC service experience

HVAC installation experience

Diagnostic skills

Customer service

Independent worker

EPA 608 certification

Valid driver’s license

Job description

Experienced HVAC Service TechnicianGreat Pay | Strong Base + Performance Upside | Take-Home Truck | Excellent Benefits | No High-Pressure SalesYellow Dog Plumbing, Heating & Cooling is a growing residential HVAC and plumbing company based in Needham, MA. We’re looking for experienced HVAC Service Technicians who take pride in great work, genuinely care about customers, and want to build a career with a company where they can have an impact.If you're an experienced HVAC technician looking for great compensation, stability, a strong team, and a company that puts doing the right thing for the customer ahead of making a sale, we want to talk to you.Why Work at Yellow Dog?Great Pay + Stability – We offer a highly competitive base rate, so you're taken care of even when business slows down, plus significant performance-based upside and incentives.No High-Pressure Sales – We believe in ALWAYS doing what's right for the customer—even when that means no sale for us. Diagnose the problem, educate the homeowner, offer good options, and help them make the right decision.Take-Home Truck – Newer, well-equipped company trucks that qualified technicians can take home, plus a gas card, uniforms, pant allowance, and boot allowance.Excellent Benefits – Health, dental and vision insurance, 401(k) with 4% company match, paid time off, parental leave, tuition reimbursement, tools, and more.A Real Career Path – We're growing, which creates opportunities. Technicians interested in leadership, management, training, or mentoring will have opportunities to advance as the company grows.Your Voice Matters – You'll have direct access to company leadership, including the owner/CEO. We want experienced technicians who will help us improve the company—not simply follow a script.Great Service Area – Our primary markets include Needham, Newton, Wellesley, Brookline, Weston, and surrounding communities.Who We're Looking ForWe're looking for experienced technicians who:Have 5+ years of HVAC service and/or installation experienceAre strong at diagnosing and repairing residential HVAC systemsHave experience with furnaces, boilers, heat pumps, mini-splits, and traditional A/C systemsTake pride in high-quality workmanshipCommunicate well with homeowners and provide outstanding customer serviceCan work independently and make good decisions in the fieldHave EPA 608 certificationHave a valid driver's license and clean driving recordWant to continue learning and improvingExperienced installers interested in transitioning into service are encouraged to apply. If you're strong at both service and installation, we especially want to hear from you.Master HVAC Technicians will receive special consideration and may have additional opportunities available.What You'll DoYou'll diagnose, repair, and maintain residential HVAC systems while providing an exceptional customer experience.That means listening to the homeowner, accurately diagnosing the problem, explaining what you found, presenting appropriate solutions without pressure, and completing high-quality repairs and maintenance.You'll also inspect systems for potential issues, help customers understand how to properly care for their equipment, and represent Yellow Dog with professionalism in every home.How We WorkOur values are straightforward:Take care of our employees and customers.Their needs come first.Excellence in every detail.How we do the little things is how we do the big things.Every voice matters.Employees and customers deserve to be heard and respected.Be a little better every day.Learn, improve, and keep moving forward.Grow with a purpose.We believe profitable, sustainable growth creates opportunities for everyone on our team.This Isn't Just Another HVAC JobWe're building a company where talented people can do great work, earn great money, enjoy the people they work with, and have a meaningful impact on where the company goes.If you're an experienced HVAC technician who takes pride in your work, wants to be compensated well, and wants a career rather than just another job, we'd like to meet you.Apply today and let's talk.Location: Needham, MAJob Type: Full-timeWork Location: In personBenefits include: Health insurance, dental insurance, vision insurance, 401(k) with 4% company match, paid time off, parental leave, tuition reimbursement, company truck, fuel card, tools, uniforms, pant allowance, and boot allowance.