Lead Residential Disabilities Services Manager

ViaQuest; Chillicothe (OH); On-site; USD 47,000 - 48,000; Full time

Benefits offered by this job

Paid training

Benefits package (medical, vision, etc

Job summary

ViaQuest Residential Services provides quality support to individuals with developmental disabilities in their homes. The role oversees services and supports, including medical appointments, behavior strategies, and family communication.

The supervisor leads Direct Support Professionals, ensures training, manages staffing, and maintains excellent customer service for clients, guardians, and county partners.

Qualifications

• High school diploma or GED and 3 years of experience in developmental disabilities, or a Bachelor's/Master's degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Strong communication, decision-making and time-management skills.

Responsibilities

• Ensure individuals receive quality services and are engaged with the community.
• Coordinate and manage services and supports, including medical appointments and finances.
• Use behavioral health interventions to improve outcomes.
• Develop and implement behavior support strategies and train others.
• Collaborate with the service team to ensure clear communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours to provide appropriate services and coverage for all shifts.

Skills

Customer service

Communication skills

Time management

Decision making

Supervisory experience

Education

High school diploma or GED

Bachelor's or Master's degree in related field

Job description

ViaQuest Residential Services provides quality support to individuals with developmental disabilities in their homes. The role oversees services and supports, including medical appointments, behavior strategies, and family communication.

The supervisor leads Direct Support Professionals, ensures training, manages staffing, and maintains excellent customer service for clients, guardians, and county partners.