Lead Rental Operations

Vail Resorts; Crested Butte (CO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Free passes for employees

Discounts on lodging, food, gear

401(k) Retirement Plan

Employee Assistance Program

Training and development

Referral Program

Job summary

Vail Resorts, Inc. is hiring for winter 2026/27 for a Retail/Rental Lead at our Crested Butte resort. This role oversees all ski/snowboard rental operations, merchandising, and guest service.

You will lead up to 50 frontline staff plus a 5–6 person leadership team, design training plans, manage inventory and payroll, and coordinate with other departments to deliver an exceptional guest experience. Starting wage ranges from $23.00/hr to $29.22/hr.

Qualifications

• Minimum 2 years leadership experience required.
• 2 years retail/rental experience preferred.
• 2 years resort management experience.
• Bachelor’s Degree preferred.

Responsibilities

• Oversee operations of high-volume seasonal rental operation.
• Manage team of up to 50 frontline staff and leadership team of 5-6.
• Provide coaching and feedback to team members.
• Design, execute and track training plans for associates.
• Ensure department has necessary supplies and inventories.
• Collaborate with other departments to align initiatives.
• Create operational plans for events, groups, and holidays.
• Identify sales opportunities and develop plans.

Skills

Leadership

Retail/Rental

Resort experience

Snowsports passion

Education

Bachelor’s Degree (preferred)

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Rental Lead manages the overall day-to-day operation of all Ski/Snowboard rentals. This position is responsible for merchandising, financial management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance.

Job Specifications:

Starting Wage: $23.00/hr - $29.22/hr

Employment Type: Winter Seasonal 2026/2027

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities:

As the Retail/Rental Lead of the Rental department, this job oversees the operations of a high volume, seasonal rental operation, ski and snowboard repair/tuning center and servicing the entire resort. The retail/rental manager’s responsibilities includes:

Overseeing all aspects of all retail/rental operations.

Manages through uncertainty and change positively

Manages a team of up to 50 frontline staff and leadership team of 5-6

Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service

Day to day task will often include:

Providing consistent and direct feedback, coaching and guidance to team members

Driving professional development in yourself as well as others

Designing, executing and tracking training plan for associates starting with their first day

Ensuring department and staff have all necessary supplies

Meeting with other departments and committees to ensure department is aligned with initiatives

Creating operational plans for special events, groups, and holidays

Identifying sales opportunities and create plans accordingly

Managing retail inventory, rental inventory, and supplies with cost management in mind

Hiring staff and processing payroll through a digital platform

Job Requirements:

Minimum 2 years leadership experience - required

2 years in retail/rental experience - preferred

2 years resort experience in a management role

Knowledge and passion for snowsports

Bachelor’s Degree - preferred

The expected pay range is$23.00/hr - $29.22/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.