Lead Rental Operations

Vail Resorts; Park City (UT); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Housing Available

Job summary

Vail Resorts in Park City, Utah, is hiring a Retail/Rental Lead for the winter 2026/2027 season. This role oversees all aspects of our high-volume rental operations, ski/snowboard service, and the resort’s rental center, with a focus on guest service and profitable store performance.

You will lead up to 50 frontline staff and a senior team, design training plans, hire and schedule staff, and collaborate with other departments to align initiatives.

Qualifications

• Minimum 2 years leadership experience.
• 2 years in retail/rental experience preferred.
• 2 years resort experience in a management role.
• Knowledge and passion for snowsports.
• Bachelor's Degree preferred.

Responsibilities

• Overseeing all aspects of the retail/rental operations.
• Leads a team of up to 50 frontline staff and leadership team of 5-6.
• Provides an important piece of our guests' experience of a lifetime while in our resort by maintaining a strong culture of guest service.
• Hiring staff and processing payroll through a digital platform.

Skills

Leadership

Retail experience

Resort experience

Knowledge of snowsports

Education

Bachelor's Degree

Job description

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Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Rental Lead manages the overall day-to-day operation of all Ski/Snowboard rentals. This position is responsible for merchandising, financial management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance.

Job Specifications:

• Starting Wage: $23.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

As the Retail/Rental Lead of the Rental department, this job oversees the operations of a high volume, seasonal rental operation, ski and snowboard repair/tuning center and servicing the entire resort. The retail/rental manager's responsibilities includes:

• Overseeing all aspects of all retail/rental operations.
• Manages through uncertainty and change positively
• Manages a team of up to 50 frontline staff and leadership team of 5-6
• Provides an important piece of our guests' experience of a lifetime while in our resort by maintaining a strong culture of guest service

Day to day task will often include:

• Providing consistent and direct feedback, coaching and guidance to team members
• Driving professional development in yourself as well as others
• Designing, executing and tracking training plan for associates starting with their first dayEnsuring department and staff have all necessary supplies
• Meeting with other departments and committees to ensure department is aligned with initiatives
• Creating operational plans for special events, groups, and holidays
• Identifying sales opportunities and create plans accordingly
• Managing retail inventory, rental inventory, and supplies with cost management in mind
• Hiring staff and processing payroll through a digital platform

Job Requirements:

• Minimum 2 years leadership experience - required
• 2 years in retail/rental experience - preferred
• 2 years resort experience in a management role
• Knowledge and passion for snowsports
• Bachelor's Degree - preferred

The expected pay range is$23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 516588
Reference Date:08/11/2026
Job Code Function:Rental Ops

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