Lead Rental Operations

Vail Resorts; Beaver Creek (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Free passes

Lift tickets for friends

Employee discounts lodging

401(k) plan

Employee assistance

Job summary

Vail Resorts is seeking a Retail/Rental Manager for our Winter Seasonal program at our Beaver Creek location. You will oversee high-volume retail and rental operations, manage a sizable team, and drive guest satisfaction while controlling costs and inventory.

The role emphasizes training, performance coaching, and cross-department collaboration to ensure seamless service during peak seasons. Starting wage ranges from $23.00/hr to $26.00/hr, with full-time and part-time hours available for Winter

Qualifications

• Experience in retail/rental operations.
• Ability to lead large teams and drive sales.
• Strong focus on guest service and operations management.

Responsibilities

• Oversee all retail/rental operations.
• Lead a team of up to 50 frontline staff and 5–6 leaders.
• Provide coaching and feedback to team members to drive performance.
• Design, execute and track training plans for new hires.
• Ensure inventory, supplies and payroll processes run smoothly.
• Coordinate with other departments to align initiatives and events.
• Identify sales opportunities and create action plans.

Skills

Retail management

Team leadership

Customer service

Sales growth

Payroll processing

Job description

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Rental Supervisor managestheoverall day-to-day operation of all Ski/Snowboard rentals. This positionis responsible formerchandising,financial management, sales staffsupervisionand overall store management. Oversees hiring, training,coachingandscheduling of store personnel. Responsible for sales generation and growth, inventory control,controllableexpenses, cash management, merchandising, losspreventionand store appearance.

Job Specifications

Starting Wage:$23.00/hr - $26.00/hr

Employment Type:Winter Seasonal 2026/2027

Shift Type:Full Time and Part Timehours available

Minimum Age:At least 18 years of age

Housing Availability:Yes

Job Responsibilities

As the Retail/Rental Manager of the Rental department, this job oversees the operations of a high volume, seasonal rental operation,skiand snowboard repair/tuning center and servicing the entire resort. The retail/rental manager’sresponsibilitiesincludes:

Overseeing all aspects of all retail/rental operations.

Manages through uncertainty and change positively

Manages a team of up to 50 frontline staff and leadership team of 5-6

Provides an important piece of our guests’ experience of a lifetime while in our resort bymaintaininga strong culture of guest service

Day to day task will often include:

Providing consistent and direct feedback,coachingand guidance to team members

Driving professional development in yourself as well as others

Designing,executingand tracking training plan for associates starting with their first day

Ensuring department and staff have all necessary supplies

Meeting with other departments and committees to ensure department is aligned with initiatives

Creating operational plans forspecial events, groups, and holidays

Identifyingsales opportunities and create plans accordingly

Managing retail inventory, rental inventory, and supplies with cost management in mind

Hiring staff and processing payroll through a digital platform

The expected pay range is$23.00/hr - $26.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.