Lead Rental Operations

Vail Resorts; Pennsylvania; Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Ski pass

Employee discounts

401(k) retirement plan

Employee assistance program

Training and professional development

Referral program

Job summary

Vail Resorts is hiring for winter seasonal roles in Retail/Rental leadership across our mountain resorts. You will oversee operations, coaching up to 50 staff and 5–6 leaders, while ensuring top guest experiences and smooth daily store performance.

The position emphasizes knowledge of snowsports, previous resort leadership, and a willingness to grow through our training environment. Starting wage ranges apply to this winter season 2026/27.

Qualifications

• Minimum 2 years leadership experience.
• 2 years in retail/rental experience - preferred.
• 2 years resort experience in a management role.
• Knowledge and passion for snowsports.

Responsibilities

• Oversee operations of a high-volume seasonal rental operation and servicing for ski and snowboard needs.
• Manage a team of up to 50 frontline staff and leadership team of 5–6.
• Provide guest-focused service and maintain department culture.

Skills

Leadership experience

Retail/Rental experience

Resort management experience

Knowledge of snowsports

Education

Bachelor’s Degree - preferred

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The RentalLeadmanagestheoverall day-to-day operation of all Ski/Snowboard rentals. This positionis responsible formerchandising,financial management, sales staff supervision and overall store management. Oversees hiring, training,coachingandscheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance.

Job Specifications

Starting Wage: $23.00/hr - $29.22/hr

Employment Type: Winter Seasonal 2026/2027

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: Yes

Job Responsibilities

As the Retail/RentalLeadof the Rental department, this job oversees the operations of a high volume, seasonal rental operation,skiand snowboard repair/tuning center and servicing the entire resort. The retail/rental manager’s responsibilities includes:

Overseeing all aspects of all retail/rental operations.

Manages through uncertainty and change positively

Manages a team of up to 50 frontline staff and leadership team of 5-6

Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service

Day to day task will often include:

• Providing consistent and direct feedback, coaching and guidance to team members
• Driving professional development in yourself as well as others
• Designing, executing and tracking training plan for associates starting with their first day
• Ensuring department and staff have all necessary supplies
• Meeting with other departments and committees to ensure department is aligned with initiatives
• Creating operational plans for special events, groups, and holidays
• Identifying sales opportunities and create plans accordingly
• Managing retail inventory, rental inventory, and supplies with cost management in mind
• Hiring staff and processing payroll through a digital platform

Job Requirements

Minimum 2 years leadership experience - required

2 years in retail/rental experience - preferred

2 years resort experience in a management role

Knowledge and passion for snowsports

Bachelor’s Degree - preferred

The expected pay range is$23.00/hr - $29.22/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.