Lead, Recruiting Systems & Enablement

OpenAI, Inc.; San Francisco (CA); On-site; USD 216,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer 1

Parental leave

Paid time off (PTO)

Relocation support

Meal programs in offices

Job summary

OpenAI is seeking a Systems & Enablement Lead in Recruiting Operations to drive improvements across recruiting processes and the technology stack. You will partner with Recruiting leaders, People Systems, and hiring teams to implement scalable, well-governed workflows and enablement programs.

You’ll own change management, documentation, training, and cross-functional coordination, ensuring adoption and measurable impact. This role is based in San Francisco with hybrid work options.

Qualifications

• 5+ years of experience in recruiting operations, HR systems, people technology, or related roles.
• Hands-on experience administering an ATS (Ashby strongly preferred).
• Strong understanding of recruiting workflows, offers, and hiring data.
• Ability to balance detailed systems work with user support and enablement.

Responsibilities

• Lead projects from discovery through adoption, managing scope, milestones, dependencies, and risks.
• Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication.
• Supporting offer approval and other sensitive recruiting workflows through clear coordination, follow-through, and exception handling.
• Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems.
• Partnering with recruiters, coordinators, People Systems, and cross-functional stakeholders to improve workflow usability and reliability.
• Using data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
• Evaluating practical AI and automation opportunities that improve support quality, speed, and consistency.

Skills

Recruiting operations

HR systems

Stakeholder partnership

Data analysis

Communication

Tools

Ashby ATS

Job description

OpenAI is seeking a Systems & Enablement Lead in Recruiting Operations to drive improvements across recruiting processes and the technology stack. You will partner with Recruiting leaders, People Systems, and hiring teams to implement scalable, well-governed workflows and enablement programs.

You’ll own change management, documentation, training, and cross-functional coordination, ensuring adoption and measurable impact. This role is based in San Francisco with hybrid work options.