Lead Public Safety Dispatcher – Emergency Communications

Douglas County, WI; Superior (WI); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

On-the-job training

Health savings account (HSA)

Paid time off (PTO)

Retirement plan (WRS)

Life insurance

PSLF eligible

Job summary

Douglas County Communications Center is seeking a Lead Dispatcher to oversee emergency and non-emergency dispatch during assigned shifts. You will coordinate resources across law enforcement, fire, EMS, and other public safety teams using CAD, NG911, GIS, and related systems.

You will provide day-to-day leadership, monitor performance, and guide personnel during routine operations and major incidents, ensuring staffing and service levels are maintained while complying with policies and

Qualifications

• High School Diploma or GED.
• Minimum three (3) years of progressively responsible public safety dispatch experience.
• Demonstrated proficiency in emergency communications operations.
• Ability to establish and maintain effective working relationships with employees, public safety agencies, and the public.

Responsibilities

• Emergency Communications Operation: Perform all duties and responsibilities of the Communications Center Dispatcher position.
• Receive, process, prioritize, and dispatch emergency and non-emergency requests for service.
• Dispatch and coordinate law enforcement, fire, EMS, and other public safety resources.
• Operate public safety telecommunications equipment, including telephone, radio, CAD, NG911, GIS mapping, and responder tracking systems.
• Utilize approved Emergency Medical Dispatch protocols and provide pre-arrival medical instructions when necessary.
• Coordinate multi-agency and multi-jurisdictional responses during routine and large-scale incidents.
• Monitor responder status, location, and safety through available technology and radio communications.
• Exercise sound judgment during high-risk and emergency situations where decisions may significantly affect public and responder safety.

Skills

Leadership

Communication

Decision making

Multitasking

Stress management

Teamwork

Education

High School Diploma or GED

Tools

CAD

NG911

RapidSOS

GIS mapping

Responder tracking

Public safety radio

Records management systems

EMD protocols

Job description

Douglas County Communications Center is seeking a Lead Dispatcher to oversee emergency and non-emergency dispatch during assigned shifts. You will coordinate resources across law enforcement, fire, EMS, and other public safety teams using CAD, NG911, GIS, and related systems.

You will provide day-to-day leadership, monitor performance, and guide personnel during routine operations and major incidents, ensuring staffing and service levels are maintained while complying with policies and