Advanced Public Safety Dispatcher

Douglas County, CO; Castle Rock, Northern (CO, KY); Hybrid; USD 64,000 - 88,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Job summary

Douglas County Sheriff’s Office is seeking an Emergency Communications Specialist II in Castle Rock, CO. This intermediate position handles emergency call taking, provides Emergency Medical Dispatch instructions, operates CCIC/NCIC systems, and dispatches one radio discipline.

The role includes 10-hour shifts, on-call and mandatory overtime, with a detailed salary structure and comprehensive benefits. The successful candidate will join a disciplined, responsive public safety team committed to

Qualifications

• High school diploma or GED.
• At least 18 years of age.
• Valid Colorado driver’s license.
• Ability to pass qualifying physical exams, polygraph, psychological and background investigation.
• Obtain required CCIC/NCIC, NENA Core Competencies, CPR and EMD certifications within 6 months of hire.
• Mustsuccessfully complete training and demonstrate proficiency in: EmergencyCall Taking, Non-Emergency Call Taking, CCIC/NCIC, One Radio Discipline(Law Radios or Fire Radios), and maintain certificates in CPR and EMD.
• Lateralhires must successfully complete Douglas Regional 9-1-1's training andcompetency evaluations before working independently.
• Ability to efficiently receive, record, and process simultaneous emergency calls, applying rapid critical thinking to accurately prioritize responses and dispatch the appropriate personnel and support agencies.
• Ability to exercise sound judgment and make decisive, high-stakes decisions under extreme pressure; navigate scenarios lacking standard operating procedures (SOPs) in consultation with on-duty supervision.
• Ability to interpret complex mapping systems and leverage comprehensive local geography knowledge to provide accurate, timely routing for field personnel, partner agencies, and the public.
• Ability to employ advanced active listening and de-escalation techniques to elicit vital, accurate information from highly distressed, irate, or impaired callers.
• Ability to maintain precise, high-speed keyboarding skills while logging real-time incident data; rigorously audit information to ensure error-free records and database integrity.
• Ability to communicate complex information clearly and succinctly, both orally and in writing, across emergency and routine operational channels.
• Ability to build and sustain productive, cooperative working relationships with coworkers, response personnel, allied public safety agencies, and the community.
• Ability to exemplify agency values by demonstrating high ethical standards, professional decorum, compassion, and empathy in every interaction.
• Ability to maintain high-level audio and visual perception needed to multitask continuously, including monitoring multiple screen formats, listening to multi-channel headset communications simultaneously, and tracking live field operation.
• Ability to maintain regular predictable attendance. A reliable form of transportation for the performance of work responsibilities is required.
• Ability to work all shifts in a 24/7 operation including: nights, weekends, holidays, on-call and mandatory overtime.

Responsibilities

• Receive,evaluate, and prioritize emergency and non-emergency requests from thepublic for law enforcement, fire, EMS, and allied agencies.
• Operateadvanced public safety communications technology, including computer-aideddispatch (CAD) systems, advanced location tracking tools, paging systems,and radio consoles.
• Accuratelyquery, enter, modify, and clear critical records—including warrants,vehicles, articles, and criminal histories—within state and nationaldatabase systems (CCIC/NCIC).
• Provideaccurate direction and assistance to emergency and non-emergency callers,referring or transferring calls to outside agencies when appropriate.
• Maintainproficiency in all Emergency Communications Specialist I responsibilities,Emergency Medical Dispatch (EMD) protocols, and active CCIC/NCICcertification.
• Demonstrateoperational proficiency in one assigned radio discipline (Law Enforcementor Fire/EMS), coordinating field resources while prioritizing firstresponder safety.
• Serveas a Communications Training Officer (CTO) as needed by instructing newstaff, monitoring performance, conducting evaluations, and setting weeklytraining goals.
• Deliverpublic education presentations, represent the agency at community events,and promote a positive, professional image of DR911 at all times.
• Attendshift briefings to gather daily operational intelligence and promptlynotify supervisors of critical or unusual incidents.
• Demonstrateknowledge, and exemplify the highest standards of integrity, ethics, andprofessionalism both on and off duty, aligning with the values of theDouglas County Sheriff’s Office and DR911.
• Maintainconfidentiality at all times for citizens, emergency responders, andemployees defined under HIPPA.
• Performother related duties as assigned to support daily agency operations.

Skills

Emergency call taking

EMD (Emergency Medical Dispatch)

CCIC/NCIC access

Radio dispatch

Critical thinking

Keyboarding speed

Public safety systems

De-escalation

Written and oral communication

Education

High school diploma or GED

Tools

CAD systems

NCIC/CCIC

Job description

Douglas County Sheriff’s Office is seeking an Emergency Communications Specialist II in Castle Rock, CO. This intermediate position handles emergency call taking, provides Emergency Medical Dispatch instructions, operates CCIC/NCIC systems, and dispatches one radio discipline.

The role includes 10-hour shifts, on-call and mandatory overtime, with a detailed salary structure and comprehensive benefits. The successful candidate will join a disciplined, responsive public safety team committed to