Lead Public Safety Dispatcher - 24/7 Campus Coverage

Virginia Community Colleges; Norfolk (VA); On-site; USD 33,000 - 36,000; Part time

Job summary

Tidewater Community College in Norfolk, VA seeks a Lead Communications Center Dispatcher to coordinate emergency and non-emergency communications and dispatch operations. This essential position monitors radios, telephones, and data systems, and trains personnel.

Responsibilities include supervising dispatch operations, ensuring timely responses, and maintaining logs. Must be able to work a rotating schedule and on-site at Norfolk campus.

Qualifications

• Experience as a dispatcher or in a high-volume call center.
• Ability to receive, assess, and communicate information quickly and accurately.
• Experience using public safety or dispatch software (Omnigo Dispatch, Kenwood, RAVE).
• Strong typing, communication, multitasking, and attention to detail.
• Ability to communicate clearly with distressed or crisis callers.
• Ability to operate multi-line telephone systems.

Responsibilities

• Operate public safety communications equipment per guidelines.
• Dispatch Public Safety Officers and responders to calls.
• Receive and process service requests via phone, radio, and alert systems.
• Coordinate requests from campus community, public, law enforcement, and emergency agencies.
• Maintain accurate daily communications and dispatch logs.
• Develop and update dispatch SOPs and procedures.
• Coordinate 24/7/365 dispatch coverage and scheduling.

Skills

Dispatcher experience

Call center experience

Public safety software

Typing

Communication

Multitasking

Tools

Omnigo Dispatch

Kenwood Radio Systems

RAVE Emergency Notification

Job description

Tidewater Community College in Norfolk, VA seeks a Lead Communications Center Dispatcher to coordinate emergency and non-emergency communications and dispatch operations. This essential position monitors radios, telephones, and data systems, and trains personnel.

Responsibilities include supervising dispatch operations, ensuring timely responses, and maintaining logs. Must be able to work a rotating schedule and on-site at Norfolk campus.