Lead Campus Safety Dispatcher

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 28,000 - 40,000; Part time

Job summary

Tidewater Community College in Norfolk is seeking a Lead Communications Center Dispatcher to coordinate emergency and non-emergency communications and dispatch operations. This essential position operates telecommunications equipment and directs Public Safety Officers to calls, while maintaining accurate logs and data.

Reporting to the Security Operations Manager, the Lead provides ongoing training to dispatch personnel and ensures 24/7/365 coverage, including weather or emergent conditions,

Qualifications

• Experience as a dispatcher or in a high-volume call center.
• Ability to receive, assess, and communicate information accurately.
• Experience using public safety or dispatch software.
• Strong typing, communication, multitasking, and attention to detail.
• Ability to communicate clearly with distressed or crisis callers.
• Ability to operate multi-line telephone systems.

Responsibilities

• Operate public safety communications equipment per guidelines.
• Receive and transmit radio communications per FCC regulations.
• Dispatch Public Safety Officers and responders to calls.
• Process service requests via telephone, radio, and alert systems.
• Coordinate requests from campus community, law enforcement, and agencies.
• Maintain accurate computerized daily logs.
• Monitor security operations and surveillance systems.
• Oversee daily dispatch operations and staffing.

Skills

Dispatcher experience

High-volume call center

Public safety software

Typing speed

Multitasking

Crisis communication

Calm under pressure

Tools

Omnigo Dispatch

Kenwood Radio Systems

RAVE Emergency Notification

Job description

Tidewater Community College in Norfolk is seeking a Lead Communications Center Dispatcher to coordinate emergency and non-emergency communications and dispatch operations. This essential position operates telecommunications equipment and directs Public Safety Officers to calls, while maintaining accurate logs and data.

Reporting to the Security Operations Manager, the Lead provides ongoing training to dispatch personnel and ensures 24/7/365 coverage, including weather or emergent conditions,