Lead Communications Center Dispatcher

Virginia Community Colleges

Norfolk (VA)

On-site

USD 33,000 - 36,000

Part time

19 hours ago

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Job summary

Tidewater Community College in Norfolk, VA seeks a Lead Communications Center Dispatcher to coordinate emergency and non-emergency communications and dispatch operations. This essential position monitors radios, telephones, and data systems, and trains personnel.

Responsibilities include supervising dispatch operations, ensuring timely responses, and maintaining logs. Must be able to work a rotating schedule and on-site at Norfolk campus.

Qualifications

Experience as a dispatcher or in a high-volume call center.
Ability to receive, assess, and communicate information quickly and accurately.
Experience using public safety or dispatch software (Omnigo Dispatch, Kenwood, RAVE).
Strong typing, communication, multitasking, and attention to detail.
Ability to communicate clearly with distressed or crisis callers.
Ability to operate multi-line telephone systems.

Responsibilities

Operate public safety communications equipment per guidelines.
Dispatch Public Safety Officers and responders to calls.
Receive and process service requests via phone, radio, and alert systems.
Coordinate requests from campus community, public, law enforcement, and emergency agencies.
Maintain accurate daily communications and dispatch logs.
Develop and update dispatch SOPs and procedures.
Coordinate 24/7/365 dispatch coverage and scheduling.

Skills

Dispatcher experience

Call center experience

Public safety software

Typing

Communication

Multitasking

Tools

Omnigo Dispatch

Kenwood Radio Systems

RAVE Emergency Notification

Job description

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Summary

Working Title

Working Title Lead Communications Center Dispatcher

Role Title

Role Code

Role Code 69152-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 04

Position Number

Position Number 295W0080

Agency

Agency Tidewater Community College

Division

Division Tidewater Community College (Div)

Work Location

Work Location Norfolk - 710

Hiring Range

Hiring Range $24.46 per hour, part time

Emergency/Essential Personnel Yes

EEO Category

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

Must be available to work a flexible schedule (6:00 a.m.-12:30 p.m., 12:15 p.m.-6:30 p.m.,
6:15 p.m.-11:30 p.m. 11:30am-6:00am, Monday- Sunday)
Dispatch Operations run 24/7/365

Sensitive Position

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC ) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC . TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:
The Lead Communications Center Dispatcher provides a high level of safety and security service to the college community by coordinating emergency and non-emergency communications and dispatch operations. This position operates telecommunications equipment, dispatches Public Safety Officers, monitors radio and telephone communications, and simultaneously enters and retrieves data. The Lead also provides initial and ongoing training to TCC and contracted dispatch personnel.
This position, designated as an essential position, must be able to report to work and fulfill responsibilities of the position in the event of college/campus closure due to weather or emergent conditions.
Functional Responsibilities:

Operate public safety communications equipment in accordance with established guidelines and procedures.
Receive and transmit radio communications in compliance with FCC regulations and departmental guidelines.
Dispatch Public Safety Officers and emergency/non-emergency responders to calls for service.
Receive and process service requests through telephone, radio, and community alert systems.
Coordinate requests from the campus community, public, law enforcement, emergency responders, and emergency management agencies.
Ensure calls for service are handled promptly, efficiently, professionally, and appropriately.
Maintain accurate computerized daily communications and dispatch logs.
Collect, organize, enter, retrieve, and maintain operational data from computerized systems.
Monitor campus security operations, surveillance cameras, alarm systems, emergency call boxes, and mobile Blue Light systems.
Oversee daily dispatch operations and ensure appropriate personnel are dispatched to incidents.
Develop, update, and maintain Call Taker/Dispatch standard operating procedures (SOPs).
Recommend operational improvements and equipment repairs to the Security Operations Manager.
Coordinate 24/7/365 dispatch coverage, including scheduling, call-off coverage, and providing operational guidance to dispatch personnel.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

·Experience as a dispatcher or in a high-volume call center, preferably in law enforcement, campus police, or security.
Ability to receive, assess, and communicate information accurately to ensure timely and appropriate responses.
Experience using public safety or dispatch software, such as Omnigo Dispatch, Kenwood Radio Systems, or RAVE Emergency Notification System.
Strong typing, communication, multitasking, and attention-to-detail skills.
Ability to communicate clearly and effectively with distressed or crisis callers.
Ability to obtain and relay information through telephone and radio communications.
Ability to read and interpret maps, reference materials, technical manuals, and related documents.
Ability to remain calm and exercise sound professional judgment during emergency and crisis situations.
Ability to coordinate with multiple departments and maintain effective communication while supporting public safety operations.
Ability to operate multi-line telephone systems, including transferring, prioritizing, and routing calls.

Additional Considerations

Previous experience with access control system administration

Operation of a State Vehicle

Supervises Employees

Yes

Required Travel

N/A

Posting Number

WGE_3471P

Recruitment Type

General Public - G

Number of Vacancies

Position End Date (if temporary)

Job Open Date

09/23/2026

Job Close Date

10/13/2026

Open Until Filled No

Agency Website

TCC.edu

Contact Name

Lizette White

Jobs@tcc.edu

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

This position, designated as an essential position, must be able to report to work and fulfill responsibilities of the position in the event of college/campus closure due to weather or emergent conditions.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).