Lead Project Manager

Sprinklr; New York (NY); On-site; USD 100,000 - 166,000; Full time

Job summary

An established industry player is seeking a Project Management Lead to oversee enterprise-level projects in customer experience management. This role involves managing global implementations, engaging with clients, and ensuring that business requirements are met effectively. You will collaborate with a passionate team, driving meaningful relationships with stakeholders and maintaining deep platform knowledge. The company offers a supportive culture that values diversity and personal growth, providing extensive benefits and opportunities for continuous learning. If you are ready to make an impact in a dynamic environment, this is the role for you.

Benefits

401k Plan

Flexible Paid Time Off

Health Benefits

Life and Disability Insurance

Generous Parental Leave

Daily Meditation Breaks

Access to Headspace

LinkedIn Learning Opportunities

Qualifications

• 8-10 years of experience in enterprise project delivery and deployment.
• Strong understanding of CCaaS, Contact Center, and Telephony technologies.
• Experience with IVR, AI, and business APIs.

Responsibilities

• Manage end-to-end project management of Sprinklr CXM platform implementation.
• Engage with prospects and customers on platform functionality.
• Drive relationships with key stakeholders and ensure project success.

Skills

Project Management

Stakeholder Management

CXM Platforms

CCaaS Operations

Communication Skills

Education

Bachelor's Degree

PMP Certification

Scrum Certification

Tools

Twilio

Genesys

CRM Systems

Public Cloud Platforms

Job description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description

Meet our Professional Services Team!

Successful value-driven Sprinklr implementations start with us. We’re looking for Project Managers with experience in CCaaS and u nified customer experience management (CXM) platforms to help provide premium services to our global customer base. As a member of our team, you’ll support customers through the initial stages of their Sprinklr journey and work with a team of passionate internal consultants, solutions designers, analytics experts, and sales and service delivery leaders to make it happen.

What You'll Do

Sprinklr is looking for a Project Management Lead with expertise in CXM and CCaaS operations to manage enterprise-level projects for Sprinklr’s largest customers. In this role, you will be responsible for the end-to-end delivery of multi-market, global implementations across multiple customer verticals .

You should have a strong understanding of technology such as CCaaS , Contact Center, Telephony, Voice, CPaaS , CRM systems, Social Media Service Clouds, Public Cloud Platforms, and CDP’s .

Responsibilities:

Own and manage end-to-end project management of Sprinklr CXM platform implementation, including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans.

Work in tandem with providers like Twilio, Genesys, and other CCaaS platform s

Directly engage with prospects and customers around the full functionality of the Sprinklr platform and integrations with customer systems.

Ensure customer business requirements and KPIs are implemented according to defined scope, requirements, and best practices, delivering value at every touchpoint.

Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage.

Drive meaningful relationships with key customer and internal stakeholders, including executives.

Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams.

Report and forecast each project accurately to all external and internal stakeholders.

Manage project/program risks, issues, and change requests effectively.

Lead a team focused on quality and excellence in project delivery.

Provide weekly project status and burn reports to relevant stakeholders.

Maintain awareness of the CXM and CCaaS industr ies to provide subject matter expertise internally and for Sprinklr customers.

Experience:

8-10 years of experience in enterprise project delivery/deployment, Contact Centers, CXM, or similar industries.

Functional understanding of IVR, AI, Voice/Chat Bots, and business APIs.

Deep hands-on experience with contact center channels (inbound, outbound, workforce management, digital channels).

Strong Project Management experience with certifications in PMP and Scrum preferred.

Strong stakeholder management, including at the executive level.

Ability to lead large teams, mediate, and manage stakeholders without direct supervision.

Strong verbal and written communication skills.

Preferred Experience:

Contact center operations.

Technical configuration experience with CCaaS or similar SaaS solutions.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$100,000 - $133,000 - $166,000

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description

Meet our Professional Services Team!

Successful value-driven Sprinklr implementations start with us. We’re looking for Project Managers with experience in CCaaS and u nified customer experience management (CXM) platforms to help provide premium services to our global customer base. As a member of our team, you’ll support customers through the initial stages of their Sprinklr journey and work with a team of passionate internal consultants, solutions designers, analytics experts, and sales and service delivery leaders to make it happen.

What You'll Do

Sprinklr is looking for a Project Management Lead with expertise in CXM and CCaaS operations to manage enterprise-level projects for Sprinklr’s largest customers. In this role, you will be responsible for the end-to-end delivery of multi-market, global implementations across multiple customer verticals .

You should have a strong understanding of technology such as CCaaS , Contact Center, Telephony, Voice, CPaaS , CRM systems, Social Media Service Clouds, Public Cloud Platforms, and CDP’s .

Responsibilities:

• Own and manage end-to-end project management of Sprinklr CXM platform implementation, including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans.

• Work in tandem with providers like Twilio, Genesys, and other CCaaS platform s

• Directly engage with prospects and customers around the full functionality of the Sprinklr platform and integrations with customer systems.

• Ensure customer business requirements and KPIs are implemented according to defined scope, requirements, and best practices, delivering value at every touchpoint.

• Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage.

• Drive meaningful relationships with key customer and internal stakeholders, including executives.

• Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams.

• Report and forecast each project accurately to all external and internal stakeholders.

• Manage project/program risks, issues, and change requests effectively.

• Lead a team focused on quality and excellence in project delivery.

• Provide weekly project status and burn reports to relevant stakeholders.

• Maintain awareness of the CXM and CCaaS industr ies to provide subject matter expertise internally and for Sprinklr customers.

Experience:

• 8-10 years of experience in enterprise project delivery/deployment, Contact Centers, CXM, or similar industries.

• Functional understanding of IVR, AI, Voice/Chat Bots, and business APIs.

• Deep hands-on experience with contact center channels (inbound, outbound, workforce management, digital channels).

• Strong Project Management experience with certifications in PMP and Scrum preferred.

• Strong stakeholder management, including at the executive level.

• Ability to lead large teams, mediate, and manage stakeholders without direct supervision.

• Strong verbal and written communication skills.

Preferred Experience:

• Contact center operations.

• Technical configuration experience with CCaaS or similar SaaS solutions.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$100,000 - $133,000 - $166,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range . At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Welcome

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

About Us

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .