Lead Program Support Specialist - Veteran Benefits & Training

U.S. Department of Veterans Affairs; Nashville (TN); In loco; USD 45.000 - 59.000; Tempo pieno

Descrizione del lavoro

The Lead Program Support Assistant in Nashville, within the Veterans Health Administration, leads the Member Services team under the Business Office. The role develops training curriculums, assesses employee competency, and delivers education on new initiatives and benefits.

It requires coordinating with supervisors, utilizing VA reports, and providing routine administrative support while guiding a diverse staff including Health Benefits Assistants, Mail Room, and more.

Competenze

• Experience developing training curricula and assessing employee competency.
• Ability to train and lead multiple support teams (Health Benefits Assistants, Mail Room, etc.).

Mansioni

• Develops training curriculum, assesses employee competency and re-education.
• Delivers training to all employees in Member Services and tracks outcomes.
• Reviews and analyzes VA reports; provides general administrative support.
• Manages workload distribution and communicates performance and training needs.

Conoscenze

Curriculum development

Training delivery

Staff leadership

Interpersonal communication

Strumenti

Microsoft Office

Descrizione del lavoro

The Lead Program Support Assistant in Nashville, within the Veterans Health Administration, leads the Member Services team under the Business Office. The role develops training curriculums, assesses employee competency, and delivers education on new initiatives and benefits.

It requires coordinating with supervisors, utilizing VA reports, and providing routine administrative support while guiding a diverse staff including Health Benefits Assistants, Mail Room, and more.