Lead Program Manager (Vendor Operations)

Reddit; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible vacation

Parental leave

Development funds

Volunteer time off

Workspace & home office benefits

Job summary

Reddit is seeking a strategic operator and program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations. You will own ambiguous, high-impact opportunities and lead work from idea to execution to reduce friction in the sales cycle and scale seller productivity for advertisers.

You will collaborate across Sales, Central Operations, Revenue Strategy, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to shape processes, policies, and governance

Qualifications

• 5+ years of experience in strategic program management, business process transformation, business operations, consulting, or related field.
• Ability to operate in ambiguity and independently structure complex problems into clear recommendations.
• Experience leading change across cross-functional teams from framing to adoption.
• Strong strategic thinking and analytical problem-solving with root-cause analysis.

Responsibilities

• Diagnose and prioritize business problems and break down opportunities.
• Decipher stakeholder feedback into clear requirements.
• Design scalable processes and operating models to improve productivity.
• Develop governance frameworks with guardrails and ongoing reviews.
• Create decision-ready materials for executive alignment.
• Drive cross-functional alignment across Sales, Operations, Revenue Strategy & Ops, Enablement, Product, Finance, and Legal.
• Lead implementation with rollout planning, training, and adoption.
• Measure impact, track results, and refine processes over time.

Skills

Executive communication

Stakeholder management

Strategic program management

Business process transformation

Digital advertising

Cross-functional collaboration

Tools

Workflow automation

AI-enabled workflows

Job description

• We’re looking for a strategic operator and program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity
• In this role, you will help shape how Reddit scales. You will own ambiguous, high-impact opportunities, turn them into clear recommendations, and lead the work from idea to execution. The right candidate brings strong judgment, a clear point of view on how Reddit should evolve its operations, and the ability to work across teams to drive change
• This is a high-visibility role at the center of the Global Sales Organization’s operational excellence strategy, focused on building the systems and processes that maximize customer-facing time and create a seamless experience for Reddit advertisers
• Diagnose and prioritize business problems: Break down ambiguous, high-impact opportunities into clear problem statements, develop hypotheses, drive analysis, and identify the highest-impact opportunities to improve how Reddit operates
• Decipher stakeholder feedback: Collect and translate feedback from a large group of stakeholders into clear, actionable business requirements
• Design scalable processes and operating models: Evaluate how work gets done today, identify friction points and root causes, and design simpler, more standardized processes, policies, and ways of working that improve seller productivity and the advertiser experience
• Develop policies and governance frameworks: Create clear, scalable policies and governance models that support consistent execution. Define guardrails, monitor adherence and effectiveness, and regularly review and update policies as business needs evolve
• Develop recommendations and decision-ready materials: Turn analysis into clear recommendations, tradeoffs, and action plans. Create high-quality presentations, documents, and other deliverables that support executive discussion, decision-making, and alignment
• Drive cross-functional alignment: Partner with stakeholders across Sales, Central Operations, Revenue Strategy & Ops, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to gather input, pressure test ideas, align on the path forward, and accelerate execution
• Lead implementation and champion change: Own work from idea to execution, including rollout planning, stakeholder communication, training, and adoption. Be willing to wear multiple hats across strategy development, project management, and execution to move the work forward
• Measure impact and continuously improve: Define success metrics, track results, gather feedback, and refine processes over time. Establish governance and guardrails where needed to drive consistency without adding unnecessary complexity

Benefits

• Comprehensive health benefits
• Flexible vacation & Reddit global days off
• Family planning funds & 4+ months paid parental leave
• Personal & professional development funds
• Paid volunteer time off
• Workspace & home office benefits

Strong executive communication and stakeholder management skills, with a track record of influencing cross-functional partners and driving alignment5+ years of experience in strategic program management, business process transformation, business operations, consulting, or a related fieldProven ability to operate in ambiguity and independently structure complex problems into clear recommendations and action plansExperience leading change across cross-functional teams, from initial problem framing through implementation and adoptionAbility to balance strategic thinking with hands‑on execution; this role requires an owner, not a coordinatorDemonstrated experience designing and implementing standardized, scalable processes that improve operational efficiency and end‑user experienceStrong strategic thinking and analytical problem‑solving skills, with the ability to diagnose root causes and evaluate tradeoffsExperience in digital advertisingExperience working in fast‑moving, resource‑constrained environments where judgment, prioritization, and initiative are criticalBackground in consulting, strategy, or transformation roles, ideally with experience operating in-house after consultingFamiliarity with sales tools and technology that improve seller efficiency and productivity, including workflow automation and AI-enabled ways of working