Lead Program Manager, Vendor Operations

EngineersOfAI; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

EngineersOfAI is seeking a lead program manager to join the GTM Excellence team. This role is crucial to transform and scale sales processes for better performance in Reddit’s Ad Review program.

The ideal candidate will have at least 7 years of relevant experience, focusing on operational improvements and vendor management. The position is hybrid and involves close collaboration with teams across Sales and Engineering.

Qualifications

• 7+ years of experience in operations, program management, vendor management, or a related role.
• Strong analytical skills and comfort using data for decision-making.

Responsibilities

• Own and evolve the vendor-supported Ad Review program.
• Assess current operating models and improve workflows.
• Partner closely with vendor leadership to enhance execution.

Skills

Operations management

Program management

Vendor management

Analytical skills

Job description

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

We’re looking for a lead program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity.

Reddit's growth has accelerated dramatically over the past few years. With more than 100 million daily active users and a rapidly growing advertising business, we’re investing in the systems, operations, and partnerships that will power our next stage of growth while preserving what makes Reddit unique: real people having real conversations around the topics they care about most.

In this role, you’ll own and evolve a critical vendor-supported Ad Review program, driving improvements in efficiency, quality, automation, and operational performance. This role requires both strong execution and strategic judgment.

Location: Hybrid. Chicago, IL; New York, NY; San Francisco, CA; Los Angeles, CA

Responsibilities

• Own the day-to-day health and long-term performance of Reddit’s vendor-supported Ad Review program.
• Assess the current operating model, identify key gaps, and build a practical plan to improve workflows, accountability, and program performance.
• Partner closely with vendor leadership to improve execution, strengthen governance, and ensure teams are delivering against clear goals.
• Build and manage the metrics, reporting, and operating rhythms needed to understand performance, surface risks, and drive better decisions.
• Act as a trusted bridge between Ad Review, Sales, and the broader Go‑To‑Market team, helping support revenue goals while protecting the quality and safety of the Reddit platform.
• Work with Ads Policy, Sales, Product, and Engineering to improve tooling, reduce manual effort, and remove friction from the review process.
• Turn operational data, escalations, and stakeholder feedback into practical improvements that make the program faster, more consistent, and easier to run.
• Communicate clearly with senior stakeholders, surfacing risks, tradeoffs, progress, and recommendations.

Required Qualifications

• 7+ years of experience in operations, program management, vendor management, or a related role in a fast-moving technology environment.
• Experience owning and scaling operational programs, ideally in vendor operations, support operations, ad operations, trust & safety, or another high-volume operational environment.
• Experience working with offshore or outsourced vendor teams.
• A track record of improving program performance through better processes, stronger metrics, clearer accountability, and scalable solutions.
• Demonstrated ability to set direction for an operational program, not just manage day-to-day execution.
• Experience leading change in complex environments where process, policy, tooling, vendor performance, and business needs intersect.
• Strong analytical skills and comfort using data to diagnose problems, prioritize work, and measure impact.